Optician, Licensed – Sam’s Club

Walmart • Jackson, TN

1d • $33 - $41 • Onsite

About The Position

This position is responsible for providing member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting the company's products and services. The role also involves educating members on health and wellness services. Key responsibilities include maintaining merchandise presentation, stocking, organizing displays, handling claims and returns, and ensuring the sales floor in the Optical area is in accordance with company policies. The Optician will receive and stock merchandise, manage inventory, and process sales and refunds. They will operate hardware, process member purchases, and assist with payments, returns, and exchanges. Additionally, the role involves educating members on eyewear usage and care, supporting contact lens insertions, removals, and hygiene guidance, and selling Optical products and services. This includes measuring pupillary distance, performing frame adjustments and repairs, completing final inspections, troubleshooting non-adapt issues, and communicating with labs and optometrists. The Optician will process orders, monitor trial lens inventory, ensure equipment calibration and cleanliness, and perform final inspections. They will also troubleshoot equipment failure and coordinate repairs. Under the guidance of an Optometrist, the role may involve scheduling appointments, performing pre-testing, and recording results, while embracing new technology and supporting optometric services. The position also includes collecting payments for doctor/telehealth services, processing member visits, scheduling and confirming appointments, and maintaining records in compliance with HIPAA and company procedures. Insurance claims and payments for doctor services and eye care materials will be processed. The role involves providing training and sponsorship for unlicensed and licensed associates as a preceptor for company-funded educational programs, completing required trainings, maintaining NPI registration, and participating in continuing education. The Optician will lead and participate in teams, develop and implement processes, and demonstrate compliance with company policies and ethical standards.

Requirements

• As required by state regulations, registers and maintains Optician in Charge status.
• Meets continuing education requirements for state licensure/certifications.
• Maintain active state licensure and/or registration.
• Maintains active ABO and/or NCLE certifications through the American Board of Opticianry (ABO) and National Contact Lens Examiners (NCLE).
• Eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
• High school diploma, GED or equivalent, unless state specific regulations required advanced education.
• As required by state regulations, maintains NPI number and licensure.

Nice To Haves

• Associate’s degree in opticianry, healthcare, or related field and 3 years of experience in optical service OR 4 years’ of experience in healthcare, optical services, or retail operations.
• Experience with insurance processing and electronic health records.

Responsibilities

• Provides member service by acknowledging the members, identifying member needs, assisting with members purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the company's products and services.
• Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Maintains the sales floor in the Optical area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Receives and stocks merchandise in the Optical area and organizes and maintains the Optical area by following company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.
• Operates hardware (for example, cash registers, related equipment), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
• Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance.
• Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, and identifying and verifying prescription information.
• Accurately measures pupillary distance and position of wear for various lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
• Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing.
• Troubleshoots member non-adapt issues and communicates with labs and optometrists regarding job status and product update.
• Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment.
• Performs final inspection of eyewear, including compound prism verification, and troubleshoots non-adapt issues.
• Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
• Troubleshoots equipment failure issues and coordinates repairs.
• As applicable and under guidance of the contracted or associate Optometrist, schedules patient appointments, performs pre-testing, and records results.
• Embraces the utilization of new and existing technology while supporting optometric support services.
• Collects payments for doctor/telehealth services
• Processes member visits by scheduling and confirming appointments, following company policies, procedures, and applicable state and federal laws.
• Maintains and files records in compliance with HIPAA and company procedures.
• Requests, reviews, and processes insurance claims and payments for doctor services where applicable optometric support services are contracted.
• Requests, reviews, and processes insurance claims, payments, and chargebacks for eye care materials
• Provides supervision, training, and state-registered sponsorship of unlicensed associates, and where applicable licensed associates, as a preceptor for associates enrolled in company-funded educational programs.
• Completes assigned virtual and hands-on trainings, including those necessary to acquire and maintain required certification and licensure, as applicable.
• Maintains NPI registration, where applicable, and advanced knowledge of eye anatomy and diagnostic testing.
• Participates in continuing education and internal development opportunities to enhance technical and service capabilities.
• Satisfies state board requirements towards maintaining state licensure while ensuring there is no lapse in licensure
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Company paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED