About The Position

This position is responsible for providing excellent member service in the optical department, maintaining merchandise presentation, operating hardware for member purchases, and selling optical products and services. The role involves assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing orders, verifying prescription information, and performing optometric pretests. The Optician will also be responsible for maintaining the sales floor in the optical area according to company policies, receiving and stocking merchandise, and ensuring accurate documentation.

Requirements

  • As required by state regulations, registers and maintains Optician in Charge status.
  • Meets continuing education requirements for state licensure/certifications.
  • Maintain active state licensure and/or registration.
  • Maintains active ABO and/or NCLE certifications through the American Board of Opticianry (ABO) and National Contact Lens Examiners (NCLE).
  • Eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
  • High school diploma, GED or equivalent, unless state specific regulations required advanced education.
  • As required by state regulations, maintains NPI number and licensure.

Nice To Haves

  • Associate’s degree in opticianry, healthcare, or related field and 3 years of experience in optical service OR 4 years’ of experience in healthcare, optical services, or retail operations.
  • Experience with insurance processing and electronic health records.

Responsibilities

  • Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
  • Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
  • Maintains the Sales Floor in the Optical area in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
  • Receives and stocks merchandise in the Optical area and organizes and maintains the Optical area by following Company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.
  • Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
  • Sells Optical products and services by assisting Members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, identifying and verifying prescription information, completing and maintaining paperwork forms and other required documentation, collecting payments for doctor services, and performing and recording results of optometric pretests.

Benefits

  • Sign-on bonus of $2,500.00 paid in two installments ($1,000.00 after 90 days, $1,500.00 after 1 year).
  • Medical, vision and dental coverage.
  • 401(k).
  • Stock purchase.
  • Company-paid life insurance.
  • PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Live Better U (company-paid education benefit program for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart.)
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