Optician, Licensed – Sam’s Club

Walmart•Davenport, FL

12h•Onsite

About The Position

The Licensed Optician provides member service and support in the Sam’s Club Optical area. The role assists members with eyewear and contact lens purchases, educates them on product use and care, and performs measurements, frame adjustments and repairs, order processing, and final eyewear inspections. It also maintains Optical merchandise, inventory, equipment, records, and sales-floor presentation in accordance with company procedures and applicable laws. Depending on the location and services offered, the position may support optometric services by scheduling appointments, performing pre-testing under an optometrist’s guidance, collecting payments, and processing insurance claims. The optician maintains required licensure and certifications, supports and sponsors associates as permitted or required by state regulations, and participates in training and continuing education. The position also leads and supports teams, promotes compliance and ethical conduct, and models the company’s values.

Requirements

Maintain active state licensure and/or registration and satisfy applicable state requirements, including Optician in Charge status where required.
Maintain active ABO and/or NCLE certification through the American Board of Opticianry and National Contact Lens Examiners.
Meet continuing education requirements for state licensure and certifications.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
Maintain an NPI number and licensure where required by state regulations.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and three years of experience in optical service, or four years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain Optical merchandise presentation by stocking, organizing, cleaning, signing, pricing, and securing merchandise, and removing damaged goods.
Maintain the Optical sales floor, handle claims and returns, zone and organize merchandise, and identify shrink and damage.
Receive, stock, and organize Optical merchandise; use equipment appropriately; and complete required paperwork, logs, and documentation.
Where applicable, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through POS systems.
Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Inspect eyewear before dispensing, including verifying compound prism, and troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and reordering expired lenses.
Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
Troubleshoot equipment failures and coordinate repairs.
As applicable and under an optometrist’s guidance, schedule patient appointments, perform pre-testing, and record results.
Support optometric services and related technology; collect payments for doctor or telehealth services; and schedule and confirm member appointments in accordance with policies and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services, and process claims, payments, and chargebacks for eye care materials.
Supervise, train, and provide state-registered sponsorship for unlicensed associates and, where applicable, licensed associates enrolled in company-funded educational programs.
Complete assigned virtual and hands-on training, including training needed to obtain and maintain certifications and licensure.
Maintain NPI registration where applicable and maintain advanced knowledge of eye anatomy and diagnostic testing.
Participate in continuing education and internal development opportunities and satisfy state board requirements to maintain active licensure without lapses.
Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with business partners, analyzing information, monitoring results, and addressing improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards, and assist management with addressing ethical and compliance issues.
Model company values by respecting individuals, acting with integrity, serving members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with possible uses including vacation, sick leave, and holidays.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts and Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefits, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or work performed.