Optician, Licensed – Sam’s Club

Sam's West•Jackson, TN

6d•Onsite

About The Position

The Licensed Optician at Sam’s Club provides member service and promotes health and wellness services while maintaining merchandise presentation and the Optical sales floor. The role receives, stocks, organizes, and documents Optical merchandise and may handle hearing aid inventory and related point-of-sale transactions where applicable. It processes member purchases, payments, returns, refunds, and exchanges according to company procedures. The position sells and supports optical products and services by helping members make purchasing decisions, educating them on eyewear use and care, supporting contact lens insertion and removal, verifying prescriptions, completing orders, and measuring, adjusting, and repairing frames and lenses. The Optician measures pupillary distance and position of wear for different lens types using manual and digital systems, inspects completed eyewear, verifies compound prism, troubleshoots non-adapt issues, and communicates with laboratories and optometrists about job status, product updates, and expired-lens reorders. The role also monitors trial lens inventory, maintains and calibrates equipment, and coordinates repairs when equipment fails. As applicable and under the guidance of a contracted or associate Optometrist, the position schedules appointments, performs pre-testing, records results, supports optometric services and telehealth, collects payments, and processes doctor-service and eye-care-material insurance claims and payments. It schedules and confirms member visits and maintains records in accordance with HIPAA, company procedures, and applicable laws. The role may supervise, train, and sponsor associates as required by state regulations, complete required training, maintain applicable NPI registration and state licensure, and participate in continuing education and development. The Optician leads and participates in teams, coordinates work, supports coworkers’ development, and helps implement processes to meet business needs. The role models company policies, ethics, and compliance standards and demonstrates the values of respecting individuals, acting with integrity, serving customers and members, and striving for excellence. The hourly wage range is $32.50 to $40.50. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. Sam’s Club offers competitive pay, performance-based bonus awards, and benefits, subject to eligibility and plan terms.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure and certifications.
Maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certification through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
Maintain an NPI number and licensure where required by state regulations.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and three years of optical-service experience; or four years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink items.
Maintain the Optical sales floor according to company procedures, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive, stock, and organize Optical merchandise; use equipment appropriately; and complete required paperwork, logs, and documentation.
Where applicable, receive, audit, and maintain hearing aid inventory and process related sales and refunds through point-of-sale systems.
Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services; assist with purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform frame adjustments and repairs and complete final inspections of eyewear, including compound prism verification, before dispensing.
Troubleshoot member non-adapt issues and communicate with laboratories and optometrists regarding job status, product updates, and reordering expired lenses.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As applicable and under Optometrist guidance, schedule patient appointments, perform pre-testing, and record results.
Support optometric services and new and existing technology; collect payments for doctor and telehealth services.
Schedule and confirm member visits in accordance with company procedures and applicable state and federal laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services and eye-care materials, including chargebacks.
Supervise, train, and provide state-registered sponsorship to associates as applicable, including serving as a preceptor for associates in company-funded education programs.
Complete assigned virtual and hands-on training, including training required to acquire and maintain certification and licensure.
Maintain applicable NPI registration and advanced knowledge of eye anatomy and diagnostic testing; meet continuing education and state board requirements and prevent lapses in licensure.
Participate in continuing education and internal development opportunities.
Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring results, and identifying improvement opportunities.
Demonstrate and support compliance with company policies, procedures, and ethical standards; guide others in applying them and assist management in addressing compliance issues.
Respect individuals, build trusting relationships, communicate positively, and help develop and mentor team members.
Act with integrity, model company values, and support positive outcomes for associates, customers, members, and the wider community.
Serve customers and members by putting their needs first, making informed decisions, and balancing priorities.
Strive for excellence through learning, continuous improvement, resilience, and support for new technologies and change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential hourly premiums of $0.35 to $3.00 in specific circumstances.