Optical Manager, Licensed – Sam’s Club

Walmart • Latham, NY

1d • $41 - $53 • Onsite

About The Position

The Optical Manager, Licensed leads the optical department’s sales, service, operations, and team development at Sam’s Club. The role drives department growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of trends and performance data. It aligns product assortments with member needs and local conditions, monitors competitors, builds stakeholder relationships, and represents optical services in community outreach and internal business initiatives.

The manager sets service standards and leads eyewear and contact lens consultations, measurements, fittings, adjustments, education, and quality checks under applicable optometric supervision. The role oversees order processing, trial lens inventory, troubleshooting of non-adapt cases, communication with laboratories, suppliers, and optometrists, and the calibration, maintenance, and readiness of optical equipment. It also supports contracted optometric services through appointment scheduling workflows, pre-testing, documentation, and payment collection as applicable.

The role hires, trains, coaches, and develops the optical team; assigns work to support effective operations; encourages credential advancement and renewal; and ensures apprentice opticians have sponsorship where required. The manager maintains member confidentiality and accurate documentation, and ensures compliance with HIPAA, optical regulations, company policies, safety protocols, inventory controls, and audit standards. The position analyzes operational reports, implements corrective actions, manages shrink prevention and asset protection, and contributes to broader business objectives. It also models company values, integrity, inclusion, customer service, teamwork, and continuous improvement.

The hourly wage range is $41.00–$53.00. Additional premiums of $0.35–$3.00 per hour may apply in specified circumstances. The role is based at the Sam’s Club location at 579 Troy Schenectady Rd, Latham, NY 12110-2806.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
• As required by state regulations, maintain an NPI number and active state licensure.
• As required by state regulations, register and maintain Optician in Charge status.
• Maintain active state licensure and/or registration, including meeting continuing education requirements.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead optical department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with member needs and local conditions, monitor competitive pricing, and use sales data to improve revenue performance.
• Build stakeholder relationships and lead community outreach to promote optical services and strengthen local relationships.
• Set and uphold service standards, resolve member concerns, and lead eyewear and contact lens consultations under applicable optometric supervision.
• Oversee eyewear measurements, fittings, adjustments, contact lens education, and final inspections, including prism verification, under applicable optometric supervision.
• Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance, complex optical issue resolution, equipment calibration, cleanliness, maintenance, and readiness under applicable optometric supervision.
• Hire, train, coach, develop, and recognize team members; assign duties to optimize workflow and operational performance.
• Support certification and licensure pathways, ensure timely credential renewal, and ensure apprentice opticians have sponsorship in accordance with state requirements.
• Oversee optical measurements, use of manual and digital tools, troubleshooting of non-adapt cases, and coordination with labs, suppliers, and optometrists.
• Direct eyewear and contact lens order processing and trial lens inventory control; monitor equipment performance and coordinate troubleshooting, repair, or replacement.
• Support optometric services through appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection as applicable.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and work-area maintenance.
• Prepare, review, and use operational reports to guide decisions and align with organizational goals.
• Represent the optical department in cross-functional collaborations and support broader business objectives.
• Apply up-to-date expertise and best practices, provide guidance, build commitment, and develop and improve action plans.
• Build relationships with key stakeholders, identify business needs, carry out necessary processes, monitor results, capitalize on improvement opportunities, and adapt to changing demands.
• Model company policies, mission, values, ethics, and integrity, and support their application in business processes.
• Foster an inclusive and collaborative team culture, communicate effectively, mentor others, and recognize contributions.
• Put customers and members first, make decisions based on reliable information, and balance short- and long-term priorities.
• Pursue learning and continuous improvement, use new technologies and skills, and support others through change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree