Optical Manager, Non-Certified – Sam’s Club

Walmart•Davenport, FL

1d•$32 - $44•Onsite

About The Position

The Optical Manager leads the optical department at Sam’s Club, driving sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of performance data. The role aligns product assortments with member needs and local conditions, monitors competitive pricing, and develops strategies to improve revenue and financial performance. It also builds departmental visibility through community outreach and collaboration with internal and external stakeholders. The manager leads member service and optical operations, including eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, trial lens inventory, and troubleshooting. These activities are performed under applicable optometric supervision where specified. The role supports doctor and telehealth services through appointment scheduling workflows, pre-testing, contact lens documentation, and payment collection as applicable. It maintains equipment readiness and calibration, protects member information, and ensures accurate documentation and adherence to HIPAA, optical regulations, company policies, and safety protocols. The role hires, trains, coaches, and develops the optical team; assigns work to support effective workflow; and supports certification, licensure, and apprentice development. It oversees quality assurance, asset protection, shrink prevention, inventory controls, receiving procedures, and maintenance of optical work areas and equipment. The manager reviews operational reports, identifies performance or compliance gaps, implements corrective actions, and represents the department in cross-functional business initiatives. The position models Sam’s Club and Walmart values by fostering inclusion, integrity, accountability, teamwork, customer and member service, learning, and continuous improvement. The listed hourly wage range is $31.50–$43.50, with possible premiums in specific circumstances. The position is based at 41166 HWY 27, Davenport, Florida.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including applicable minimum age, qualifications, registration, certification, and/or licensure requirements.
Obtain ABO certification within 15 months.
In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the longer applicable state training and licensure timeframe described in the posting.
Maintain an NPI number and active state licensure where required by state regulations.
Register and maintain Optician in Charge status where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and data-informed strategies.
Align product assortments with member needs, community demographics, and local economic patterns; monitor competitive pricing and work toward financial targets.
Build team engagement and departmental visibility through community outreach, stakeholder relationships, and participation in business initiatives.
Set and uphold service standards; resolve member inquiries and concerns promptly and accurately.
Lead eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, and education under applicable optometric supervision.
Maintain accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters; ensure consistent use of manual and digital tools.
Troubleshoot non-adapt cases and coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration, maintenance, troubleshooting, and repair coordination.
Support doctor and telehealth services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection as applicable.
Maintain confidentiality and accurate documentation, including compliance with HIPAA and safety protocols.
Lead, hire, train, coach, recognize, and develop the optical team; assign duties strategically and support certification, licensure, and apprentice development.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain audit-ready standards through reviews and corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance, and upkeep of equipment and work areas.
Prepare, review, and use operational and performance reports to guide decisions and align work with organizational goals.
Represent the optical department in cross-functional collaborations and support business solutions by building stakeholder relationships, identifying needs, monitoring results, and adapting to change.
Model company policies, mission, values, ethics, and integrity; foster an inclusive, collaborative culture focused on customer and member needs and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and applicable terms.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Possible hourly premiums in specified circumstances.