Optical Associate, Non-Certified – Sam’s Club

Sam's West•Allentown, PA

7d•Onsite

About The Position

The Optical Associate, Non-Certified supports the Optical area at Sam’s Club by maintaining merchandise presentation and inventory, assisting members with purchases and eyewear services, processing transactions and orders, and supporting optometrist services as needed. The role includes educating members on eyewear use and care, helping with contact lens insertion and removal, measuring and adjusting frames and lenses, verifying prescription details, and inspecting completed eyewear. The associate also troubleshoots non-adapt concerns and equipment issues, coordinates with labs and optometrists, and maintains optical equipment and records. As needed and under the guidance of a contracted or associate optometrist, the associate may complete appointments, conduct pre-testing, and record results. The role supports appointment scheduling, payments, insurance claims, and compliance with HIPAA, company procedures, and applicable laws. The associate completes required training and works toward applicable certification, registration, and licensure. The position also involves collaborating with and supporting teammates, improving processes, serving members, and upholding company policies and standards of ethics and integrity.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including applicable minimum age, qualification, registration, certification, and licensure requirements set by the Optical organization and/or state boards.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the manager to register and maintain an NPI number as required by state law.
In licensed or registered states, meet or be able to satisfy state law requirements to become an apprentice optician and licensed optician.
In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours.
Complete applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink items.
Maintain the Optical sales floor in accordance with company policies, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive, stock, and organize Optical merchandise; use equipment appropriately; and complete required paperwork, logs, and documentation.
As needed, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care, and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchases by measuring, adjusting, and repairing frames and lenses; completing eyewear and contact lens orders; and identifying and verifying prescription information.
Measure pupillary distance and position of wear for lens types including bifocal, trifocal, occupational, and progressive lenses using manual and digital systems.
Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with labs and optometrists about job status, product updates, and expired-lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
Troubleshoot equipment failures and coordinate repairs.
As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results.
Support optometrist services and collect payments for doctor or telehealth services.
Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process insurance claims and payments for doctor services where applicable, and for eye care materials; process related chargebacks.
Complete assigned virtual and hands-on training, including training needed to obtain and maintain certification and licensure, as applicable.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for an apprenticeship or work permit within 60 days and ensure registration or certification does not lapse.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, providing feedback and support, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with others, analyzing information, monitoring results, and identifying improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; guide others in applying them, support action plans, use the Open Door Policy, and assist management in addressing ethical or compliance issues.
Respect individuals, foster belonging, build trusting relationships, communicate positively, and help develop and recognize teammates.
Act with integrity, accountability, humility, honesty, fairness, and transparency, while supporting Walmart’s values and regenerative-company goal.
Serve customers and members, make informed decisions, balance priorities, and consider the impact of work on team results.
Strive for excellence through curiosity, learning, calculated risks, resilience, continuous improvement, and openness to new technology and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification, length of employment, and applicable terms.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.