Optical Associate, Non-Certified – Sam’s Club

Walmart • Glen Carbon, IL

7d • $20 - $28 • Onsite

About The Position

The Optical Associate supports the Optical area at Sam’s Club by maintaining merchandise presentation and sales-floor standards, receiving and stocking products, handling claims and returns, and operating point-of-sale equipment. The role assists members with purchasing Optical products and services, eyewear care, contact lens use and hygiene, frame and lens measurements, adjustments, repairs, and order completion. It also includes verifying prescription information, inspecting finished eyewear, troubleshooting non-adapt issues, and coordinating with laboratories and optometrists about orders and product updates.

The associate processes eyewear and contact lens orders, monitors trial lens inventory, maintains and calibrates Optical equipment, troubleshoots equipment failures, and coordinates repairs. When needed and under the guidance of a contracted or associate optometrist, the associate may perform pre-testing and record results, support OD services, and collect payments for doctor or telehealth services. The role also schedules and confirms appointments, maintains HIPAA-compliant records, and processes applicable insurance claims, payments, and chargebacks.

The position requires completing assigned training and obtaining and maintaining applicable certification, registration, or licensure. The associate develops knowledge of eye anatomy and diagnostic testing and participates in development opportunities. The role also involves teamwork, supporting and mentoring others, adapting to change, improving processes, and promoting compliance with company policies and standards of ethics and integrity.

The hourly wage range is $20.00 to $28.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The actual hourly rate will equal or exceed the applicable minimum wage for the job location.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age and any required qualification, registration, certification, or licensure.
• Obtain ABO certification within 15 months of hire or job entry.
• Be willing and able to work with a manager to register and maintain a personal NPI number when required by state law.
• In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
• In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within 3 months after completing the state's minimum apprenticeship hours.
• Complete assigned training and maintain required certification, registration, and licensure, as applicable.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink merchandise.
• Maintain the Optical sales floor by handling claims and returns, zoning and organizing the area, and identifying shrink and damaged goods.
• Receive and stock Optical merchandise, and maintain the area and required paperwork, logs, and documentation in accordance with company procedures.
• As needed, receive, audit, and maintain hearing aid inventory and process sales and refunds through the point-of-sale system.
• Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Assist members in purchasing Optical products and services; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for different lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
• Perform frame adjustments and repairs and inspect eyewear before dispensing, including compound prism verification.
• Troubleshoot member non-adapt issues and communicate with laboratories and optometrists regarding job status, product updates, and expired-lens reorders.
• Process eyewear and contact lens orders, monitor trial lens inventory, and ensure Optical equipment is clean and calibrated.
• Troubleshoot equipment failures and coordinate equipment repairs.
• As needed and under an optometrist's guidance, complete patient appointments, perform pre-testing, and record results.
• Support OD services and collect payments for doctor and telehealth services.
• Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process applicable insurance claims and payments for doctor services and claims, payments, and chargebacks for eye care materials.
• Complete virtual and hands-on training, including training required to acquire and maintain applicable certification and licensure.
• Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
• Where required by state regulations, register with the state board for an apprenticeship or work permit within 60 days and ensure registration or certification does not lapse.
• Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating work assignments, supporting work quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; reviewing information; monitoring results; and identifying improvement opportunities.
• Promote and support compliance with company policies, procedures, and ethics standards, including helping management address ethical and compliance issues.
• Model the stated company values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and applicable terms.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED