(USA) Optical Manager, Certified (ABO) – Sam’s Club

Walmart•Thornton, CO

3d•Onsite

About The Position

The Optical Manager leads the Sam’s Club optical department’s sales growth, merchandising, pricing accuracy, inventory oversight, and seasonal execution. The role forecasts sales trends, aligns assortments with member needs and local conditions, monitors competitors, and uses sales and operational data to improve revenue and meet business goals. It also builds stakeholder relationships, promotes optical services through community outreach, and represents the department in community and internal initiatives. The manager leads member service and optical operations, including eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, trial lens inventory, and troubleshooting, as applicable under optometric supervision. The role supports contracted optometric services by overseeing appointment workflows, pre-testing, documentation, and payment collection. It maintains accurate and confidential records, equipment calibration and readiness, and compliance with HIPAA, optical regulations, company policies, and safety protocols. The role hires, trains, coaches, and develops the optical team; assigns work to support efficient operations; supports certification and licensure pathways; and ensures apprentice opticians receive required sponsorship. The manager monitors quality assurance, inventory and shrink controls, equipment and work-area maintenance, and audit readiness, using reports to identify gaps and implement corrective actions. The role models company values, integrity, inclusion, accountability, customer service, and continuous improvement. The position is based at the Sam’s Club location at 9601 Grant St, Thornton, Colorado. The hourly wage range is $34.50–$46.50, with possible premiums of $0.35–$3.00 per hour in applicable circumstances. Sam’s Club also offers performance-based bonus awards and benefits, subject to eligibility and plan terms.

Requirements

Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience.
Meet applicable requirements to work as an Optical associate, including age, qualification, registration, certification, and/or licensure requirements established by the optical organization or state boards.
Active American Board of Opticianry (ABO) certification, including continuing education requirements to maintain certification.
In states requiring licensure or registration, meet or be able to satisfy state law requirements to become an apprentice optician and licensed optician.
Obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Club Optical, unless state requirements mandate additional training hours.
Complete applicable state licensure requirements and obtain optician licensure within three months of completing the state’s minimum apprenticeship hours.
Maintain an NPI number and active state licensure where required by state regulations.
Register and maintain Optician in Charge status where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the ABO exam.

Responsibilities

Lead optical department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends, align product assortments with member needs and local conditions, monitor competitive pricing, and use data to improve revenue performance.
Build stakeholder relationships and lead community outreach to promote optical services and strengthen local relationships.
Set and uphold service standards and resolve member inquiries and concerns promptly and accurately.
Lead eyewear and contact lens consultations and oversee measurements, fittings, adjustments, repairs, inspections, and education under applicable optometric supervision.
Maintain accurate, confidential, and compliant member documentation, including HIPAA and safety protocols.
Manage quality assurance and complex optical issue resolution under applicable optometric supervision; maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and recognize team members; manage performance, assign duties, and foster a collaborative and inclusive culture.
Support certification and licensure pathways, timely credential renewals, and required sponsorship and development pathways for apprentice opticians.
Oversee optical measurements, frame adjustments, repairs, final inspections, and troubleshooting for non-adapt cases under applicable optometric supervision.
Coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing and trial lens inventory control; monitor equipment and coordinate troubleshooting, maintenance, repairs, or replacement.
Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection where applicable.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, address gaps, and maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and optical equipment and work-area maintenance.
Represent the department in cross-functional work and use operational reports to guide decisions aligned with organizational goals.
Model company policies, values, ethics, and integrity; build relationships, mentor others, support inclusion, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off and/or paid protected time off, including vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or work performed.