(USA) Optical Manager, Certified (ABO) – Sam’s Club

Walmart•Thornton, CO

5d•$35 - $47

About The Position

The Optical Manager leads the Sam’s Club optical department, driving sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and analysis of sales and operational reports. The manager forecasts trends, aligns assortments with member needs and local conditions, monitors competitive pricing, and implements plans to improve revenue and operational performance. The role also develops community relationships and represents the department in community programs and internal initiatives. The position oversees member service and optical operations, including eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, trial lens inventory, appointment scheduling workflows, pre-testing, and contact lens documentation. These activities are performed under applicable optometric supervision where stated. The manager maintains accurate and confidential records, ensures equipment is calibrated and ready, and coordinates with laboratories, suppliers, and optometrists to resolve issues and keep work moving. The manager hires, trains, coaches, and develops the optical team; assigns duties to support effective workflow; encourages credential advancement; and ensures apprentice opticians have sponsorship as required by state law. The role is accountable for compliance with HIPAA, optical regulations, company policies, and safety procedures, as well as quality assurance, shrink prevention, inventory controls, asset protection, and maintenance of equipment and work areas. The manager builds stakeholder partnerships, provides expert guidance, supports business solutions and continuous improvement, and models company values, ethics, and policies.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
Meet requirements to work as an Optical associate, including applicable minimum age, qualifications, registration, certification, or licensure requirements.
Active American Board of Opticianry (ABO) certification, including continuing education required to maintain certification.
In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
Obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Club Optical, unless state requirements mandate additional training hours.
Complete applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum state-required apprenticeship hours.
Maintain an NPI number and active state licensure where required by state regulations.
Register and maintain Optician in Charge status where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the ABO exam.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing, analyze sales data, and refine merchandising strategies to meet financial targets and improve revenue performance.
Build community relationships, lead outreach promoting optical services, and represent the department in community programs and internal initiatives.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead eyewear and contact lens consultations and oversee measurements, fittings, adjustments, repairs, and contact lens education under applicable optometric supervision.
Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools.
Oversee final eyewear inspections, including prism verification, and troubleshoot non-adapt cases under applicable optometric supervision.
Coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing and trial lens inventory control, and oversee equipment calibration, maintenance, troubleshooting, and repairs or replacements.
Support optometric services by overseeing appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services as applicable.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Protect member confidentiality and maintain accurate, compliant documentation, including HIPAA and safety protocols.
Hire, train, coach, develop, and recognize associates; assign duties to optimize workflow and support operational excellence.
Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development in accordance with state requirements.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance, and maintenance of equipment and work areas.
Prepare, review, and use operational and performance reports to guide decisions and align work with organizational goals.
Build stakeholder partnerships, identify business needs, carry out processes, monitor results, recognize improvement opportunities, and adapt to changing demands.
Model company policies, mission, values, standards of ethics and integrity, and the Open Door Policy.
Promote an inclusive and collaborative culture, build trusting relationships, communicate positively, mentor others, and recognize contributions.
Put customers and members first, make decisions using reliable information, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement leave, jury duty, and voting leave; eligible time may also be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Hourly premiums may apply in specific circumstances.