(USA) Optical Associate, Certified (ABO) – Sam’s Club

Walmart•Springdale, AR

6d•$28 - $36•Onsite

About The Position

The Optical Associate, Certified (ABO) supports optical merchandise operations and member services at Sam’s Club. The role maintains the Optical sales floor, receives and stocks merchandise, organizes displays and inventory, handles claims and returns, and operates point-of-sale hardware to process purchases, payments, refunds, and exchanges. Where applicable, the associate also manages hearing aid inventory and transactions. The associate sells optical products and services, helps members make purchasing decisions, verifies prescription information, measures pupillary distance and position of wear for different lens types, and completes eyewear and contact lens orders. Duties include frame adjustments and repairs, eyewear inspections, contact lens support and hygiene guidance, monitoring trial lens inventory, and maintaining clean, calibrated equipment. The associate troubleshoots non-adapt issues and coordinates with laboratories and optometrists on job status, product updates, and expired-lens reorders. Equipment failures are troubleshot and repairs coordinated. As applicable and under the guidance of a contracted or associate Optometrist, the associate schedules appointments, performs pre-testing, records results, supports OD services and technology, and collects payments for doctor or telehealth services. The associate processes member visits, maintains HIPAA-compliant records, and handles insurance claims, payments, and chargebacks where applicable. The role includes completing required virtual and hands-on training, maintaining ABO certification and applicable registrations, and meeting apprenticeship and state-board requirements toward licensure. The associate also contributes to team coordination, process improvement, policy compliance, ethical conduct, and a respectful and inclusive workplace. The position is located at 1517 S. Gene George Blvd., Springdale, Arkansas. The hourly wage range is $27.50 to $35.50, with possible additional premiums of $0.35 to $3.00 per hour in specific circumstances. The role offers competitive pay, performance-based bonus awards, and benefits subject to eligibility and plan terms.

Requirements

Active American Board of Opticianry (ABO) certification.
Meet continuing education requirements to maintain ABO certification.
High school diploma, GED, or equivalent.
In states with applicable licensure requirements, meet state law requirements to become an apprentice optician and licensed optician.
In applicable states, obtain required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete licensure requirements and obtain licensure within three months of completing minimum state apprenticeship hours.
Register and maintain an NPI number with the Manager where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.
Experience in health care, optical services, or retail operations.

Responsibilities

Maintain Optical merchandise presentation by stocking, organizing, cleaning, pricing, signing, and securing merchandise, and removing damaged goods.
Maintain the Optical sales floor in accordance with company policies, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive and stock Optical merchandise and complete required paperwork, logs, and documentation; where applicable, receive, audit, and maintain hearing aid inventory and process related sales and refunds.
Operate registers and related hardware to process member purchases, payments, returns, refunds, and exchanges.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services by assisting members with purchasing decisions, verifying prescription information, measuring, adjusting, and repairing frames and lenses, and completing eyewear and contact lens orders.
Measure pupillary distance and position of wear for various lens types using manual and digital systems.
Perform frame adjustments and repairs, final eyewear inspections, and compound prism verification; troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and expired-lens reordering.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot optical equipment failures and coordinate repairs.
As applicable and under Optometrist guidance, schedule appointments, perform pre-testing, record results, support OD services and technology, and collect doctor or telehealth service payments.
Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures; where applicable, process insurance claims and payments for doctor services and claims, payments, and chargebacks for eye care materials.
Complete assigned virtual and hands-on training, maintain required certification and licensure, develop knowledge of eye anatomy and diagnostic testing, and participate in internal development opportunities.
Meet applicable apprenticeship and state-board requirements; register with the state board within 60 days where required, maintain registration and certification without lapse, and maintain NPI registration where applicable.
Lead and participate in teams by sharing resources and information, determining member needs and business priorities, coordinating work, supporting work quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring results, and identifying improvement opportunities.
Promote and support company policies, procedures, ethics, and compliance, and assist management with addressing ethical or compliance issues.
Support a respectful, inclusive, and collaborative workplace; develop and mentor others; serve members; demonstrate integrity; and pursue learning and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, including benefits that may cover vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.
Performance-based bonus awards.
Possible hourly premiums in specified circumstances.