(USA) Optical Associate, Certified (ABO) – Sam’s Club

Walmart•Rock Hill, SC

3d•Onsite

About The Position

The Optical Associate, Certified (ABO) supports members in the Sam’s Club Optical area by maintaining merchandise and sales-floor presentation, receiving and stocking inventory, processing transactions, and selling optical products and services. The role educates members on eyewear use and care, supports contact lens insertion and removal, identifies and verifies prescription information, measures and adjusts eyewear, completes orders, and performs final eyewear inspections. Responsibilities also include processing optical and contact lens orders, monitoring trial lens inventory, maintaining and calibrating equipment, troubleshooting product and equipment issues, and communicating with laboratories and optometrists about job status, updates, and reorders. Where applicable, and under the guidance of an optometrist, the associate schedules appointments, performs pre-testing, records results, supports OD services, and collects payments for doctor or telehealth services. The role handles appointment and patient records in accordance with HIPAA, company procedures, and applicable laws, and may process insurance claims and payments for doctor services and eye-care materials. The associate completes required training and certification or licensure requirements, maintains applicable registrations, and participates in team leadership, process improvement, compliance, and member-service practices. The position is based at the Sam’s Club location at 2474 Cross Pointe Drive, Rock Hill, South Carolina. The hourly wage range is $31.50 to $39.50, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Sam’s Club also describes performance-based bonus awards and a range of benefits, subject to eligibility and plan terms.

Requirements

Active American Board of Opticianry (ABO) certification.
Meet continuing education requirements to maintain ABO certification.
High school diploma, GED, or equivalent.
In states requiring licensure or registration: meet state-law requirements to become an apprentice optician and licensed optician.
In applicable states, obtain required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months after completing the state’s minimum apprenticeship hours.
As required by state regulations, work with the Manager to register and maintain an NPI number.

Nice To Haves

Experience with insurance processing and electronic health records.
Experience in health care, optical services, or retail operations.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile or high-shrink merchandise.
Maintain the Optical sales floor by handling claims and returns, zoning the area, organizing merchandise, and identifying shrink and damage.
Receive, stock, organize, and maintain Optical merchandise and inventory; use equipment appropriately and complete required paperwork, logs, and documentation.
Where applicable, receive, audit, and maintain hearing-aid inventory and process sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members about eyewear usage and care and support contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear and contact lens orders, and identifying and verifying prescription information.
Measure pupillary distance and position of wear for different lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is clean and calibrated.
Troubleshoot equipment failures and coordinate repairs.
As applicable and under optometrist guidance, schedule patient appointments, perform pre-testing, and record results; support OD services and collect payments for doctor or telehealth services.
Schedule and confirm member visits in accordance with company policies, procedures, and applicable state and federal laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services, and process claims, payments, and chargebacks for eye-care materials.
Complete assigned virtual and hands-on training, including training required to acquire and maintain certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Meet apprenticeship and state-board requirements toward state licensure, register for applicable apprenticeship or work permits within 60 days as required, maintain registration and certification without lapse, and maintain NPI registration where applicable.
Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes; analyze information, monitor results, and identify improvement opportunities.
Promote and support compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing compliance issues.
Model the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.