(USA) Optical Associate, Certified (ABO) – Sam’s Club

Sam's West•Springdale, AR

5d•Onsite

About The Position

The Optical Associate, Certified (ABO) maintains the Optical sales floor and merchandise, assists members with eyewear and contact lens purchases, and performs optical order, dispensing, and equipment tasks. The role educates members on eyewear use and care, supports contact lens insertion and removal, verifies prescriptions, takes measurements, adjusts and repairs frames, inspects eyewear, and troubleshoots non-adapt issues. The associate coordinates with optical labs and optometrists regarding orders and product updates, monitors trial lens inventory, and maintains optical equipment. Where applicable, the role also supports optometrist services, including scheduling appointments, pre-testing, collecting payments, and processing insurance claims, while maintaining records in accordance with HIPAA and company procedures. The associate completes required training and maintains ABO certification and applicable state registrations or licensure. The position also involves leading and participating in teams, supporting operational processes and compliance, and demonstrating the company’s values in interactions with members and coworkers. The position is based at 1517 S. Gene George Blvd., Springdale, Arkansas. The hourly wage range is $27.50 to $35.50, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Sam’s Club lists medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; paid time off and leave benefits; disability coverage; discounts; education benefits; and other programs. Benefit eligibility and terms may vary.

Requirements

Active American Board of Opticianry (ABO) certification.
Meet continuing education requirements to maintain ABO certification.
High school diploma, GED, or equivalent.
In states with applicable licensing requirements, meet state law requirements to become an apprentice optician and licensed optician.
Obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete licensure requirements and obtain licensure within 3 months of completing the state’s minimum apprenticeship hours.
Work with a manager to register and maintain an NPI number where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.
Experience in health care, optical services, or retail operations.

Responsibilities

Maintain merchandise presentation and the Optical sales floor, including stocking, organizing, signing and pricing items, removing damaged goods, and securing fragile or high-shrink merchandise.
Receive, stock, and organize Optical merchandise; complete required paperwork, logs, and documentation.
Where applicable, receive and audit hearing aid inventory and process hearing aid sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform eyewear final inspections, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with labs and optometrists about order status and product updates; reorder expired lenses as needed.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As applicable and under optometrist guidance, schedule patient appointments, perform pre-testing, and record results; support OD services and collect payments for doctor or telehealth services.
Schedule and confirm member visits and process them in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services and eye care materials, including chargebacks.
Complete required virtual and hands-on training, including training to acquire and maintain certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Meet apprenticeship and state board requirements toward state licensure; register with the state board for apprenticeship or a work permit within 60 days where required; maintain registration and certification without lapse; and maintain NPI registration where applicable.
Lead and participate in teams by coordinating work, sharing resources, supporting others, and helping ensure timelines and work quality.
Develop and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor results and identify improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards and assist management in addressing compliance issues.
Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid sick time, with amounts depending on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential premiums based on schedule, facility, season, or work performed.