Optician, Licensed – Sam’s Club

Walmart•Roseville, CA

1d•Onsite

About The Position

The Licensed Optician at Sam’s Club provides member service and supports optical sales and optometric services. The role helps members select and care for eyewear and contact lenses, measures and adjusts frames and lenses, completes orders, verifies prescriptions, and inspects finished eyewear. It also maintains optical merchandise, equipment, records, and inventory; processes purchases, returns, payments, and applicable insurance claims; and coordinates with laboratories and optometrists about orders and product issues. As applicable, the role supports the contracted or associate Optometrist by scheduling appointments, performing pre-testing, and recording results. The Licensed Optician maintains required licensure, certifications, and NPI registration where applicable, completes training and continuing education, and may train, supervise, and sponsor associates. The position also contributes to team leadership, customer service, compliance, and continuous improvement while modeling Sam’s Club and Walmart values.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure or certifications.
Maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
High school diploma, GED, or equivalent, unless state regulations require advanced education.
As required by state regulations, maintain an NPI number and licensure.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and three years of experience in optical service, or four years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain merchandise presentation by stocking, organizing, cleaning, signing, pricing, and securing merchandise, and removing damaged goods.
Maintain the Optical sales floor, handle claims and returns, arrange merchandise, and identify shrink and damage.
Receive and stock Optical merchandise, maintain the area and related documentation, and use equipment appropriately.
Where applicable, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through POS systems.
Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services; assist with selections; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
Troubleshoot optical equipment failures and coordinate repairs.
As applicable and under an Optometrist’s guidance, schedule patient appointments, perform pre-testing, and record results.
Support optometric services and use new and existing technology; collect payments for doctor and telehealth services.
Schedule and confirm member visits and follow company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services and claims, payments, and chargebacks for eye care materials.
Supervise, train, and provide state-registered sponsorship for unlicensed associates and, where applicable, licensed associates participating in company-funded educational programs.
Complete assigned virtual and hands-on training, including training needed to obtain and maintain certification and licensure.
Maintain NPI registration where applicable, keep advanced knowledge of eye anatomy and diagnostic testing, and participate in continuing education and development opportunities.
Meet state board requirements and maintain active licensure without a lapse.
Lead and participate in teams by sharing resources, determining needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices; collaborate with stakeholders, analyze information, monitor results, and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; guide associates, implement action plans, and assist management with addressing compliance issues.
Model the company’s values by respecting individuals, acting with integrity, serving members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, including tuition, books, and fees for qualifying programs.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or work performed.