Optical Manager- Licensed

Boscov’s•Toms River, NJ

About The Position

Boscov’s is seeking a Licensed Optical Manager to join its Optical team. The manager performs the duties of a dispensing optician alongside managerial responsibilities, including interacting with customers, confirming appointments, reviewing insurance information, overseeing store upkeep, and serving as the liaison between customers and the lab to help ensure orders are processed on time. The position supports the optical department’s customer experience, operations, and business performance.

Requirements

Hold an active, up-to-date license to work as an optician in the state.
Have 2 or more years of retail management experience, a drive for results, and a proven track record of reaching goals.
Have a high school diploma or GED equivalent.
Demonstrate skills in supervising and mentoring others to support customer satisfaction and sales.
Be able to use computer systems for sales, ordering, and timekeeping.
Have polished customer service skills and the ability to understand patients’ needs.
Be capable of resolving customer complaints tactfully and achieving positive outcomes.
Be reliable and punctual to maintain store hours and coverage.
Be flexible with scheduling and able to work Saturdays and special sales events.
Be able to move about throughout the department during the shift.

Nice To Haves

Interest in fashion eyewear and an eye for style.

Responsibilities

Provide outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure customer interactions reflect Boscov’s commitment to quality and care.
Interpret prescriptions, take optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
Lead, coach, and develop store associates to achieve sales goals, provide excellent customer service, and maintain operational excellence.
Oversee daily store operations, including scheduling, workflow, order management, inventory support, and timely customer communication about order status.
Process and verify third-party vision insurance benefits and claims accurately and in accordance with company procedures.
Maintain compliance with company policies, state licensing requirements, HIPAA regulations, and confidentiality standards for patient information.
Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and build relationships with independent doctors and Boscov’s store leadership.
Maintain a clean, organized, and visually appealing optical department that supports a positive customer experience and meets Boscov’s brand standards.