Licensed Optical Manager - Mosaic

Warby Parker•Fairfax, VA

About The Position

Warby Parker is seeking an Optical Manager to join its in-house Optical team. The manager provides customers with eyewear guidance and fitting support while leading the store’s Opticians. The role combines hands-on optical work, customer service, team coaching, and support for store operations. The Optical Manager reports to the Store Leader and works to maintain optical standards, strengthen customer loyalty, and foster a productive and safe store culture.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
Have at least 2 years of experience in a management position.
Be a strong leader and mentor who models expected behavior, drives optical metrics, and adheres to strict optical standards.
Exercise professionalism and open-mindedness when making decisions on behalf of the team.
Communicate clearly and effectively, including explaining technical terms in an understandable way to customers.
Be dedicated to exceeding expectations for customers and teammates.
Be detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing work environment.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

Passion for the eyewear and retail industries.
A lifelong-learning mindset and ability to embrace challenges and foster an encouraging work environment.

Responsibilities

Help customers meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check finished eyewear against optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Manage and develop Opticians through feedback, ongoing development conversations, and leading by example on the sales floor.
Maintain exceptional customer-service standards and implement retail experience programs to increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures, promote a productive and safe store culture, and use company resources to improve employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.

Benefits

Health insurance
Vision insurance
Dental insurance
Life and AD&D insurance
Paid sick leave
Paid holidays
Vacation days
Retirement savings plan (401(k))
Parental leave
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement support
Optical education reimbursement
Free eyewear
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek