Optical Manager Full Time

BJ's Wholesale Club • Plymouth Meeting, PA

11d • Onsite

About The Position

The Optical Manager performs all duties required of an optician in addition to managing the Optical department. The role manages, teaches, coaches, and supervises optical team members; interacts with Members; confirms appointments; maintains the department; and serves as the liaison between Members and the lab to ensure orders are processed promptly. The manager is also responsible for service quality, department performance, sales and metric goals, privacy compliance, and accurate sales and payment procedures.

The role includes supporting Members with eyeglass adjustments, measurements, lensometer prescription readings, product-readiness notifications, transactions, and order paperwork. The manager schedules eye exams, maintains a friendly and professional manner, keeps the department clean, and communicates with Club and Regional Optical management about performance, maintenance, team members, and doctor relations. Regular, predictable, full attendance is an essential function of the job.

Requirements

• At least two years of experience in a retail Optical setting.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal, customer service, and organizational skills, with attention to detail.
• Open shift availability.
• At least 18 years of age.
• Regular, predictable, full attendance.

Nice To Haves

• Knowledge of optical products and business practices.
• High school diploma, college degree, and/or big-box wholesale, retail, optical, or management experience.

Responsibilities

• Provide high-quality Member service in person and over the phone, including answering calls and scheduling eye exams.
• Assist Members with eyeglass adjustments, measurements, reading prescriptions on a lensometer, product-readiness notifications, transactions, and order paperwork.
• Manage, teach, coach, train, and supervise Optical department team members; address performance and engagement and recommend promotions or separations as appropriate.
• Ensure the team engages diligently with Members and follows applicable policies, procedures, and compliance requirements, including HIPAA and privacy policies.
• Manage sales opening and closing procedures, collect accurate funds, and ensure payments are made at the point of service.
• Support sales and metric goals by educating patients about available products and recommending products that address their visual needs.
• Engage with Members in front of Optical during downtime.
• Communicate and follow up with the Club Manager and Regional Optical Manager about department performance, maintenance, team-member performance, and doctor relations.
• Maintain a clean and organized workstation and Optical department, and uphold club policies and procedures.
• Lead the team in delivering service and club standards, including GOLD Member Standards and GOLD club standards.
• Use business data and reporting to monitor performance, identify trends and opportunities, and address process breakdowns.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) Retirement Savings Plan with company match, available to team members 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.
• Manager Bonus and spiff programs may provide additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED