Optical Manager Full Time

BJ's Wholesale Club • Plymouth Meeting, PA

12d • $22 • Onsite

About The Position

The Optical Manager performs all duties required of an optician in addition to managing, teaching, and coaching optical team members. The role provides service to Members, confirms appointments, maintains the department, and serves as a liaison between Members and the lab to help ensure orders are processed promptly. The manager is also responsible for department performance, daily operations, team development, compliance, and delivering a safe, positive experience for Members and team members.

The position provides optical support such as eyeglass adjustments, taking measurements, reading prescriptions with a lensometer, notifying Members when products are ready, handling payments, and completing order paperwork. It includes scheduling eye exams, educating patients about products, managing sales opening and closing procedures, maintaining accurate funds, and keeping the department clean and organized. The manager supervises optical team members and handles training, coaching, separations, and promotion recommendations. Regular, predictable, full attendance is an essential function. The role requires open shift availability and involves frequent movement on hard surfaces, occasional bending, reaching, pulling, and stooping, frequent lifting up to 50 pounds, and possible assisted lifting of heavier or awkward objects. The work takes place indoors, with frequent exposure to temperature extremes and loud noises, occasional exposure to cleaning agents, and use of optical hand tools to adjust and repair eyeglasses.

Requirements

• At least two years of experience in a retail Optical setting.
• Demonstrated leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal, customer service, and organizational skills, with attention to detail.
• Open shift availability.
• At least 18 years of age.
• Ability to meet the described physical demands, including frequent lifting of objects up to 50 pounds and possible assisted lifting of heavier or awkward objects.
• Ability to use optical hand tools to adjust and repair eyeglasses.
• Ability to handle patient information discreetly and comply with privacy and confidentiality policies.

Nice To Haves

• Knowledge of optical products and business practices.
• High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or management.

Responsibilities

• Provide a high level of Member service, including answering incoming calls, scheduling eye exams, and communicating in a friendly, honest manner.
• Assist Members with eyeglass adjustments, measurements, prescription readings using a lensometer, product-readiness notifications, payments, and order paperwork.
• Manage, teach, coach, and supervise Optical department team members, including training, separations, promotion recommendations, and performance feedback.
• Ensure team members engage with Members in person and over the phone.
• Protect patient information and follow privacy and confidentiality policies and procedures, including HIPAA requirements.
• Manage sales opening and closing procedures and ensure funds and point-of-service payments are accurate.
• Pursue sales and metric goals by educating patients about available products and recommending products suited to their visual needs.
• Engage with Members in front of Optical during downtime.
• Communicate and follow up with the Club Manager and Regional Optical Manager about department performance, maintenance, team member performance, and doctor relations.
• Keep the workstation and Optical department clean and maintained.
• Maintain club policies and procedures and deliver daily GOLD Member and club standards.
• Use business reporting and key metrics to identify trends, opportunities, process breakdowns, and actions that support department and club performance.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.
• Manager bonus and spiff programs; additional compensation is not included in the advertised pay range.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED