Licensed Optical Manager Full Time

BJ's Wholesale Club • Warrensville Heights, OH

1d

About The Position

The Licensed Optical Manager performs all duties required of an optician in addition to managing the Optical department. The role manages, teaches, coaches, and supervises optical team members; serves Members; confirms appointments; maintains the department; and liaises with the lab to help ensure orders are processed on time. The manager supports department performance by delivering service and sales goals, maintaining operational standards, and communicating with the Club Manager and Regional Optical Manager about performance, maintenance, team member matters, and doctor relations.

The role requires a current state optician license and responsibility for handling patient information discreetly in accordance with privacy and company policies, including HIPAA. Regular, predictable, full attendance is an essential function, and open shift availability is required. The position involves frequent movement on hard surfaces, occasional bending and reaching, lifting objects up to 50 pounds, and possibly moving heavier or awkward objects with assistance. It is based indoors, with frequent exposure to temperature extremes and loud noises and occasional exposure to cleaning agents. Optical hand tools are used to adjust and repair Members’ eyeglasses.

Requirements

• Must be licensed to work as an optician in the state and keep the license active and up to date.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal, customer service, and organizational skills, with attention to detail.
• Open shift availability required.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices.
• High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or management.

Responsibilities

• Provide high-level Member service, answer incoming calls, schedule eye exams, communicate courteously, and address Member concerns.
• Assist Members with eyeglass adjustments, measurements, prescription readings using a lensometer, product-readiness notifications, transactions, and order paperwork.
• Manage, train, coach, and supervise Optical department team members, including supporting training, separations, promotion recommendations, and performance feedback.
• Ensure team members engage with Members in person and over the phone and follow applicable policies, procedures, and compliance requirements.
• Manage sales opening and closing procedures, accurately collect funds, and ensure payments are made at the point of service.
• Work toward sales and metric goals by educating patients about products and recommending products suited to their visual needs.
• Maintain a clean and organized Optical workstation and department, and uphold club policies and procedures.
• Communicate and follow up with the Club Manager and Regional Optical Manager regarding department performance, maintenance, team member performance, and doctor relations.
• Lead teams in meeting daily service, safety, and club standards; use business data and reporting to identify trends, opportunities, and process issues.
• Protect patient information and comply with privacy and confidential-information policies, including HIPAA.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed