General Manager (Lincoln Park) $50,000-$65,000 Annual Salary
About The Position
Big City Optical is seeking a General Manager to oversee and manage an optical retail store and support the company’s mission of providing preeminent eye care in its communities. The General Manager drives customer satisfaction, manages day-to-day store operations, and leads and develops a team of optical professionals. The role also includes managing sales, budgets, staffing, inventory, customer issues, and compliance with health and safety regulations. The position may require travel up to 10 miles to support coverage at other locations and occasional off-hours inventory counts.
Requirements
- High school diploma or GED.
- At least 3 years of experience in retail supervisory roles, with a track record of achieving sales targets.
- At least 1 year of optical experience.
- Excellent interpersonal communication skills.
- Exceptional customer service skills and commitment to a positive shopping experience.
- Knowledge of eyewear products, industry trends, and optical technologies.
- Ability to stay organized and manage time effectively.
- Strengths in leadership, management, team building, and proactive problem-solving.
- Ability to adhere to company policies on attendance, dress code, and workplace safety.
- Ability to thrive in a fast-paced and often high-pressure environment.
- Numerical and analytical knowledge to manage cash and financial records.
- Proficiency in office productivity technologies such as Microsoft and G-Suite, and ability to learn and use new technologies for patient and business transactions.
- Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
Nice To Haves
- College degree preferred.
Responsibilities
- Recruit, train, mentor, and supervise optical associates.
- Foster a positive work environment that encourages collaboration, accountability, and professional growth.
- Set sales targets and motivate staff to meet and exceed them.
- Prepare promotional materials and in-store displays.
- Ensure staff understand and can communicate Big City Optical’s value proposition to clients.
- Prepare staff schedules and communicate or adjust them in a timely manner to meet coverage objectives.
- Lead staff meetings and share communications from leadership with associates.
- Manage store budgets, maintain financial records, and report sales trends and spending recommendations to the district manager.
- Stay informed about industry trends and technologies and use that knowledge to develop the team’s skills.
- Oversee stock levels and work with the inventory specialist to order eyewear products and merchandising as needed.
- Participate in off-hours inventory counts as needed.
- Promote a customer-centric culture and resolve customer complaints and issues promptly and professionally.
- Manage staff conflicts, complaints, and problems.
- Ensure compliance with health and safety regulations.
- Complete additional responsibilities assigned to support the store’s success.
Benefits
- Incentive plan participation
- Company-subsidized medical insurance
- Company-subsidized dental insurance
- Company-paid short-term disability insurance
- 401(k) with 10% match
- Paid time off
- Employee discount plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
