Optical Manager Jobs

About The Position

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
• At least 2 years of experience in a management position.
• Strong leadership and mentoring skills, with the ability to model expected behavior, drive optical metrics, and adhere to strict optical standards.
• Professional and open-minded when making decisions on behalf of the team.
• Passion for the eyewear and retail industries.
• Clear and effective communication skills, including the ability to explain technical terms in an accessible way.
• Commitment to providing excellent service to customers and teammates.
• Detail-oriented and organized, with the ability to prioritize responsibilities in a fast-paced, changing work environment.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately, and check finished eyewear against optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Manage and coach a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
• Maintain exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current with HR policies and procedures to support a productive, safe store culture and use company resources to improve employee engagement and job satisfaction.
• Support store systems, inventory databases, and business operations.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance.
• Paid sick leave.
• Paid holidays.
• Vacation days.
• Retirement savings plan (401(k)).
• Parental leave, including for non-birthing parents.
• Short-term disability.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support.
• Optical Education Reimbursement.
• Free eyewear.
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.