Assistant Manager - Optical

National Vision•Livonia, MI

About The Position

America's Best, part of National Vision, is seeking an Assistant Manager - Optical to oversee daily store operations, including personnel management and inventory control. The role helps deliver a positive customer experience and support associate satisfaction. The Assistant Manager oversees the eyeglass department, monitors business performance, and works with store and corporate leaders to meet operational and service standards. Duties may vary in locations where state laws require specific licenses or credentials.

Requirements

Optical sales experience.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee and optimize the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met; review remakes and enforce policies to ensure compliance.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and CL Sales associates, and Receptionists in some stores, while ensuring timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
Motivate associates to exceed performance standards.