Assistant Manager - Optical

National Vision•Morrow, GA

About The Position

America's Best, part of National Vision, is seeking an Assistant Manager to oversee daily store operations, including personnel management and inventory control. The role supports an excellent customer experience by helping make eyewear and eye care accessible and affordable. The Assistant Manager oversees the eyeglass department, helps drive store performance, and supports associates and customers. Stores are closed every Sunday.

Requirements

Optical sales experience.
Ability to lead, coach, and build relationships with associates.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee and optimize the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met, review remakes, and enforce applicable policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and CL Sales associates, and in some stores the Receptionist, ensuring timely completion of daily functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining high-caliber staff.
Motivate associates to exceed performance standards.
Follow job duties and work practices that may vary to meet applicable state licensing or credential requirements.