Licensed Optical Manager - The Avenue Peachtree City

Warby Parker•Peachtree City, GA

About The Position

Warby Parker is seeking a highly skilled Optical Manager to join its in-house Optical team. The Optical Manager uses optical expertise and product knowledge to create positive customer experiences, help customers meet their eyewear needs, and ensure they feel confident about their glasses. The role combines hands-on customer consultation with coaching and leadership of the store’s Opticians. The manager leads by example, supports employees’ development and engagement, maintains exceptional service and optical standards, and helps oversee staffing and store operations. The position reports to the Store Leader.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
At least 2 years of experience in a management position.
Strong leadership and mentoring skills, with the ability to model expected behavior, drive optical metrics, and adhere to strict optical standards.
Professional and open-minded when making decisions on behalf of the team.
Passion for the eyewear and retail industries.
Clear and effective communication skills, including the ability to explain technical terms in an accessible way.
Commitment to providing excellent service to customers and teammates.
Detail-oriented and organized, with the ability to prioritize responsibilities in a fast-paced, changing work environment.
Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately, and check finished eyewear against optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Manage and coach a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
Maintain exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to support a productive, safe store culture and use company resources to improve employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance.
Paid sick leave.
Paid holidays.
Vacation days.
Retirement savings plan (401(k)).
Parental leave, including for non-birthing parents.
Short-term disability.
Employee Stock Purchase Plan.
Employee Assistance Program (EAP).
Bereavement support.
Optical Education Reimbursement.
Free eyewear.
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.