Store Manager Target Optical

EssilorLuxottica Group•Houston, TX

About The Position

The Target Optical Store Manager leads a high-performing team to deliver a positive, simple, and fun guest experience while meeting the goals and commitments set by the brand. The manager models and coaches service expectations, keeps the store and team guest-ready, guides the flow on the floor, and develops team members through action plans, accountability, feedback, performance reviews, and regular coaching. The role is responsible for driving store performance by identifying opportunities, planning improvements, recruiting and developing talent, scheduling to match business trends and traffic, and completing weekly payroll and personnel paperwork. The manager oversees shrink, conducts physical inventory twice a year, completes monthly store visit forms, and ensures operating procedures, merchandising, store presentation, promotions, and sales transactions are handled accurately. The manager also builds productive relationships with the Target Optical doctor where applicable and with the Target host to support business performance.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of experience in customer service or retail.
Entrepreneurial approach.
Drive for results.
Critical-thinking skills.
Ability to recruit, select, and develop talent.
Selling skills.
Ability to motivate and influence others.

Nice To Haves

Opticianry license or American Board of Opticianry certification.
At least 3 years of management or supervisory experience.

Responsibilities

Lead team members in delivering an outstanding guest experience and consistently model and coach the store’s service expectations.
Set expectations for maintaining a guest-ready store and help team members understand the importance of service standards and readiness.
Manage the flow of activity on the sales floor and support guests and team members.
Develop action plans for team member development, hold team members accountable to commitments, and provide timely, motivating, developmental feedback.
Create a simple, fun, and in-style team culture.
Complete annual performance reviews and monthly coaching conversations with team members.
Identify business success drivers and opportunities for improvement, and create action plans.
Build and maintain a professional business relationship with the Target Optical doctor, where applicable, meeting regularly to review performance and develop business strategies.
Maintain a productive relationship with the Target host and meet regularly to discuss performance and strategies for growing the retail business.
Recruit qualified talent and maintain a bench of potential applicants.
Schedule team members based on business trends, forecasts, host traffic, and business needs.
Complete payroll weekly and process new-hire and personnel-change paperwork.
Manage the store’s shrink percentage and conduct physical inventory twice per year.
Complete monthly Store Visit Forms for review with the RTL and optical team.
Ensure operating policies and procedures are followed, including merchandising, store presentation, and timely and accurate implementation of approved marketing programs and promotions.
Ensure accurate completion of sales transactions and effective use of sales strategies and resources.