Licensed Store Manager Target Optical

EssilorLuxottica Group•Fresno, CA

7d•$32 - $56

About The Position

The Licensed Target Store Manager leads a high-performing team to deliver an outstanding guest experience and achieve the goals and commitments set by Target Optical. The manager models and coaches the store’s service expectations, keeps the store and team guest-ready, coordinates activity on the sales floor, and develops team members through action plans, feedback, coaching conversations, and annual performance reviews. The role identifies business opportunities, creates improvement plans, recruits and develops talent, and uses business trends and forecasts to schedule staffing appropriately. The manager owns store operations and business results, including weekly payroll, hiring and personnel paperwork, shrink accountability, twice-yearly physical inventory, and monthly store visit forms. The role maintains productive relationships with the Target Optical doctor, where applicable, and the Target host, meeting regularly to review performance and strategies. The manager also ensures operating policies, merchandising, store presentation, marketing programs, promotions, sales transactions, and sales resources are handled accurately and consistently.

Requirements

Bachelor’s degree or equivalent experience.
Opticianry license or American Board of Opticianry certification, as required by state law.
At least 3 years of customer service or retail experience.
Experience recruiting, selecting, and developing talent.
Selling skills.
Ability to motivate and influence others.

Nice To Haves

At least 3 years of management or supervisory experience.

Responsibilities

Model and coach service expectations so team members deliver an outstanding guest experience and keep the store guest-ready.
Coordinate the flow on the sales floor and support guests and team members.
Create development action plans with team members, hold them accountable for commitments, and provide timely motivating and developmental feedback.
Conduct monthly coaching conversations and annual performance reviews with team members.
Identify business opportunities, understand drivers of success, and create improvement action plans.
Build professional relationships with the Target Optical doctor, where applicable, and meet regularly to review performance and strategies.
Maintain a positive and productive relationship with the Target host and meet regularly to discuss retail business performance and strategy.
Recruit high-caliber talent and maintain a bench of potential applicants.
Create and adjust schedules based on business trends, forecasts, host traffic, peak traffic, and business needs.
Complete weekly payroll and new-hire and personnel-change paperwork.
Manage the store’s shrink percentage and conduct physical inventory twice per year.
Complete monthly Store Visit Forms for review with the RTL and optical team.
Ensure compliance with operating policies and procedures, merchandising and store presentation standards, and timely and accurate implementation of approved marketing programs and promotions.
Ensure accurate completion of sales transactions and effective use of sales strategies and resources.