Assistant Manager - Optical

National Vision • Livonia, MI

4d

About The Position

America’s Best, part of National Vision, is seeking an Assistant Manager - Optical to oversee daily operations of the eyeglass department. The role focuses on achieving business goals, maintaining operational and quality standards, delivering outstanding customer service, and supporting a positive experience for both customers and associates. The Assistant Manager also supervises and motivates associates and supports the General Manager with staffing and store operations. Duties may vary where state laws require specific licenses or credentials.

Requirements

• Optical sales experience.
• Ability to lead, coach, and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong oral and written communication skills for effective team management.
• Exceptional customer service skills.
• Strong organizational skills for planning work and monitoring progress toward goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

• Supervising experience is preferred.

Responsibilities

• Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
• Oversee and optimize the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
• Promote outstanding customer service and ensure associates provide it.
• Ensure quality standards are met; review remakes and enforce applicable policies.
• Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
• Ensure promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
• Supervise and motivate Opticians and Contact Lens Sales associates and, in some stores, the Receptionist; ensure timely completion of daily functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining qualified staff.
• Motivate associates to exceed performance standards.

Benefits

• Competitive pay
• Bonus opportunities
• Health insurance
• Dental insurance
• 401(k) retirement savings
• Flexible Spending Account
• Generous paid time off
• Company holidays
• Parental leave
• Employee eyewear discount
• Overtime pay when applicable
• Training programs
• Access to educational courses
• Professional growth and career advancement opportunities, including internal promotions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed