Licensed Optical Manager - STORE NAME

Warby Parker • Peachtree City, GA

4d

About The Position

Warby Parker is hiring a Licensed Optical Manager to lead the store’s Opticians and help customers find eyewear that meets their needs. The manager provides optical expertise and customer service, coaches and develops the team, and supports store operations. The role reports to the Store Leader and works with them on staffing needs and oversight of Optician Apprentice Program participants. Candidates must be licensed dispensing opticians in states that require licensure, or ABO-certified opticians in states without licensing requirements, and have at least two years of management experience.

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
• At least 2 years of experience in a management position.
• Strong leadership and mentoring skills; demonstrates model behavior, drives optical metrics, and adheres to strict optical standards.
• Professional and open-minded when making decisions on behalf of the team.
• Passion for the eyewear and retail industries.
• Clear and effective communication skills, including the ability to explain technical terms in accessible language.
• Dedicated to exceeding expectations to make customers and teammates happy.
• Detail-oriented and organized, with the ability to prioritize tasks and responsibilities in a fast-paced, changing environment.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
• Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current with HR policies and procedures to promote a productive, safe store culture and use company resources to support employee engagement and job satisfaction.
• Support general store systems, inventory databases, and business operations.

Benefits

• Competitive base salary or hourly rate and variable compensation for eligible employees.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Life and AD&D insurance.
• Paid sick leave.
• Paid holidays.
• Vacation days.
• 401(k) retirement savings plan.
• Parental leave, including for non-birthing parents.
• Short-term disability.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support.
• Optical Education Reimbursement.
• Free eyewear.
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed