Licensed Optical Manager - STORE NAME

Warby Parker•Akron, OH

About The Position

Warby Parker is seeking a highly skilled Optical Manager to join its in-house Optical team. The Optical Manager creates excellent customer experiences by using optical expertise and product knowledge to help customers find eyewear that meets their needs. This position combines hands-on customer service with coaching and leadership of the store’s Opticians. The manager works with the Store Leader to anticipate staffing needs, oversee Optician Apprentice Program participants, support store operations, and foster an encouraging, productive, and safe workplace.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Have at least 2 years of experience in a management position.
Demonstrate strong leadership and mentoring skills, model behavior, ability to drive optical metrics, and adherence to strict optical standards.
Use professionalism and open-mindedness when making decisions on behalf of the team.
Show passion for the eyewear and retail industries.
Communicate clearly and explain technical terminology in a way customers can understand.
Be dedicated to exceeding expectations for customers and teammates.
Be detail-oriented, organized, and able to prioritize tasks in a fast-paced, changing environment.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Verify finished eyewear meets optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Manage, coach, and develop a team of Opticians through feedback, ongoing development conversations, and leading by example.
Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current on HR policies and procedures to promote a productive and safe store culture.
Use company resources to support employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.

Benefits

Health insurance
Vision insurance
Dental insurance
Life and AD&D insurance
Paid sick leave
Paid holidays
Vacation days
401(k) retirement savings plan
Parental leave, including for non-birthing parents
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement support
Optical Education Reimbursement
Free eyewear
Competitive base salary or hourly rate and variable compensation for eligible employees
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek