Licensed Optical Manager - STORE NAME

Warby Parker • Brandon, FL

8d

About The Position

Warby Parker is seeking a Licensed Optical Manager to lead its in-house Optical team and create excellent customer experiences. The manager coaches and supports store Opticians while also consulting with customers on eyewear, measurements, fitting, product offerings, and prescription terminology. The role combines hands-on optical service with team leadership, retail experience programs, staffing coordination, employee development, and support for store systems and business operations. The position reports to the Store Leader.

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
• At least 2 years of experience in a management position.
• Strong leadership and mentoring skills, including the ability to model appropriate behavior and drive optical metrics.
• Professional and open-minded decision-making on behalf of the team.
• Passion for the eyewear and retail industries.
• Clear and effective communication, including explaining technical terms to customers in accessible language.
• Commitment to excellent service for customers and teammates.
• Detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing work environment.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
• Verify finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Manage, coach, and mentor Opticians through feedback, development conversations, and leadership by example on the sales floor.
• Maintain exceptional customer service standards and implement retail experience programs to improve customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current on HR policies and procedures, promote a productive and safe store culture, and use company resources to support employee engagement and job satisfaction.
• Support store systems, inventory databases, and business operations.
• Drive optical metrics and uphold strict optical standards.

Benefits

• Competitive base salary or hourly rate and variable compensation for eligible employees.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Life and AD&D insurance.
• Paid sick leave.
• Paid holidays.
• Vacation days.
• Retirement savings plan (401(k)).
• Parental leave, including for non-birthing parents.
• Short-term disability.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support.
• Optical Education Reimbursement.
• Free eyewear.
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed