Licensed Optical Manager - STORE NAME

Warby Parker • Akron, OH

8d

About The Position

Warby Parker is seeking a highly skilled Optical Manager to join its in-house Optical team. The manager helps customers find eyewear that meets their needs, delivers accurate fitting and adjustment services, and explains prescriptions and product offerings. The role also leads and develops the store’s Opticians, models high service and optical standards, supports staffing and apprentice oversight, and contributes to store systems, inventory, and business operations. The position reports to the Store Leader.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
• Have at least 2 years of experience in a management position.
• Demonstrate leadership and mentoring ability, model behavior, drive optical metrics, and adhere to strict optical standards.
• Exercise professionalism and open-mindedness when making decisions on behalf of the team.
• Communicate clearly and effectively, including explaining technical terminology in terms customers can understand.
• Be dedicated to exceeding expectations for customers and teammates.
• Be detail-oriented and organized, and able to prioritize work in a fast-paced, changing environment.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

• Passion for the eyewear and retail industries.
• A lifelong-learning approach and willingness to embrace challenges and foster an encouraging work environment.
• A sense of humor and ability to take work seriously without taking oneself too seriously.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check finished eyewear against optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Manage Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
• Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current with HR policies and procedures to promote a productive, safe store culture and use company resources to support employee engagement and job satisfaction.
• Support general store systems, inventory databases, and business operations.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Variable compensation for eligible employees
• Overtime pay for non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed