Licensed Optical Manager - STORE NAME

Warby Parker•Brandon, FL

About The Position

Warby Parker is seeking a Licensed Optical Manager to join its in-house Optical team. The role combines hands-on customer eyewear services with leadership of the store’s Opticians. The manager helps customers find and fit eyewear, explains prescriptions and product options, and ensures finished eyewear meets optical standards and customer requirements. The position also involves coaching and developing team members, maintaining service standards, supporting store operations, and working with the Store Leader on staffing and the Optician Apprentice Program. The ideal candidate is a licensed dispensing optician where licensing is required, or an ABO-certified optician in non-licensing states, with at least two years of management experience. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style. The company aims to make vision care simple and accessible, and its Buy a Pair, Give a Pair program distributes a pair of glasses to someone in need for every pair of glasses or sunglasses sold.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in non-licensing states.
Have at least 2 years of management experience.
Demonstrate strong leadership and mentoring skills, model behavior, drive optical metrics, and adhere to strict optical standards.
Use professionalism and open-mindedness when making decisions on behalf of the team.
Be passionate about the eyewear and retail industries.
Communicate clearly and effectively, including explaining technical terminology in terms customers can understand.
Be dedicated to exceeding expectations for customers and teammates.
Be detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing work environment.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage a team of Opticians by giving and receiving feedback, conducting ongoing development conversations, and leading by example on the floor.
Maintain exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Report to the Store Leader, collaborate to anticipate staffing needs, and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive, safe store culture, and use company resources to support employee engagement and job satisfaction.
Support general store systems, inventory databases, and business operations.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave; eligibility and accrual details vary by location and employment status.
Paid holidays for full-time employees.
Annual vacation days for full-time employees.
401(k) retirement savings plan for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program for full-time and part-time employees.
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Variable compensation for eligible employees.
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.