Clinical Services Manager

Stanton Optical • West Fargo, ND

3d • Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The manager may also act as Manager on Duty, supporting the store’s overall operational and sales goals. The role focuses on ensuring quality patient care, a remarkable patient experience, and consistent execution of clinical processes and standards.

Requirements

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree, an advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• Strong communication skills and the ability to work in a fast-paced, team environment.
• Passion for exceptional customer and patient care, with a willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

• Optical or clinical experience.

Responsibilities

• Greet patients, identify their needs, and provide information about available products and services.
• Drive sales to exceed personal and store revenue goals while delivering outstanding customer service.
• Resolve customer issues and improve customer satisfaction by troubleshooting and training team members in troubleshooting techniques.
• Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
• Ensure training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group are followed.
• Maintain accurate and detailed patient records while protecting confidentiality and complying with HIPAA standards.
• Maintain store brand standards, including performing basic housekeeping duties when necessary.
• Coach and train Doctor Technicians and cross-trained team members in proper contact lens insertion and removal for new and existing wearers.
• Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
• Maintain diagnostic contact lens inventory weekly or as needed.
• Support store operational and sales goals, including serving as Manager on Duty when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree