Licensed Optical Manager - Market Street
About The Position
Warby Parker is seeking a skilled Optical Manager to join its in-house Optical team. The manager creates exceptional customer experiences by helping customers with their eyewear needs, explaining prescriptions and product offerings, and ensuring eyewear is accurately fitted and meets optical standards. The role combines customer consultation with coaching and leadership of the store’s Opticians. The Optical Manager leads the team through feedback, development conversations, and example-setting on the sales floor. In partnership with the Store Leader, the manager anticipates staffing needs and oversees Optician Apprentice Program participants. The position also supports service programs, store policies and culture, systems, inventory databases, and business operations.
Requirements
- Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in non-licensing states.
- Have at least 2 years of experience in a management position.
- Demonstrate strong leadership and mentoring skills, model behavior, the ability to drive optical metrics, and adherence to strict optical standards.
- Operate professionally and open-mindedly when making decisions on behalf of the team.
- Be passionate about the eyewear and retail industries.
- Communicate clearly and effectively, including explaining technical terms in ways customers can understand.
- Be dedicated to exceeding expectations for customers and teammates.
- Be detail-oriented and organized, with the ability to prioritize tasks and responsibilities in a fast-paced, changing environment.
- Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Work directly with customers to meet their eyewear needs.
- Take and record measurements, adjust and fit eyewear accurately.
- Check that finished eyewear meets optical standards and customer requirements and requests.
- Explain prescription terminology and product offerings to customers.
- Manage Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
- Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
- Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
- Stay current with HR policies and procedures to promote a productive, safe store culture and use company resources to support employee engagement and job satisfaction.
- Support general store systems, inventory databases, and business operations.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- Retirement savings plan (401(k))
- Parental leave, including for non-birthing parents
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
- Variable compensation for eligible employees
- Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
