Optical Manager, Non-Certified – Sam’s Club

Walmart•Plano, TX

1d•Onsite

About The Position

Leads the Sam’s Club optical department to grow sales and deliver high-quality member service. Oversees merchandising, pricing, inventory, seasonal execution, sales forecasting, competitive analysis, and operational reporting to support financial targets and member needs. Builds department visibility through community outreach and partnerships with internal and external stakeholders. Leads eyewear and contact lens consultations, measurements, fittings, adjustments, education, order processing, and quality assurance under applicable optometric supervision. Supports optometric services by overseeing appointment scheduling, pre-testing workflows, documentation, and payment collection when applicable. Maintains accurate, confidential records and ensures equipment is calibrated, clean, maintained, and ready for use. Hires, trains, coaches, and develops the optical team; assigns work to support efficient operations; encourages credential advancement; and supports apprentice opticians in accordance with state requirements. Ensures compliance with HIPAA, applicable optical regulations, company policies, and safety standards. Oversees loss prevention, stock levels, receiving procedures, asset protection, and audit readiness. Models company values and ethics, builds an inclusive and accountable team culture, and supports continuous improvement and broader business objectives. The position is based at 301 Coit Rd, Plano, Texas. The hourly wage range is $24.50–$36.50, with possible premiums of $0.35–$3.00 per hour in specified circumstances. Competitive pay, performance-based bonus awards, and benefits are offered.

Requirements

Completion of two or more years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including applicable minimum age, qualification, registration, certification, or state licensure requirements.
Obtain ABO certification within 15 months.
In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam's Optical, or within the applicable state-mandated training and licensing timeframe, whichever is longer.
Maintain an NPI number and active state licensure when required by state regulations.
Register and maintain Optician in Charge status when required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, competitive pricing, and data-informed improvements.
Align product assortments and merchandising with member needs, community demographics, and local economic patterns.
Build stakeholder relationships and department visibility through community outreach and participation in internal and community programs.
Set and uphold service standards and resolve member inquiries and concerns promptly and accurately.
Lead eyewear and contact lens consultations and provide guidance on product options and visual solutions under applicable optometric supervision.
Oversee eyewear measurements, fittings, adjustments, repairs, inspections, contact lens education, and troubleshooting under applicable optometric supervision.
Ensure confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical issues, equipment calibration and maintenance, and work-area readiness.
Hire, train, coach, develop, recognize, and performance-manage optical associates; assign duties to optimize workflow and operational results.
Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development as required by state law.
Oversee accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure use of manual and digital tools.
Coordinate with laboratories, suppliers, and optometrists on job status, product updates, corrective actions, and non-adapt cases.
Direct eyewear and contact lens order processing and trial lens inventory control; monitor equipment performance and coordinate troubleshooting, repair, or replacement.
Oversee appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services when applicable.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and audit-ready standards.
Prepare and use operational and performance reports to guide decisions and align work with organizational goals.
Build partnerships, identify business needs, implement processes, monitor results, and adapt to competing demands and organizational changes.
Model company policies, mission, values, ethics, integrity, inclusion, accountability, customer focus, and continuous improvement; support and mentor team members.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase plan
Company-paid life insurance
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education through Live Better U, including eligible tuition, books, and fees
Performance-based bonus awards