Optical Associate, Non-Certified – Sam’s Club

Walmart•Baytown, TX

5d•Onsite

About The Position

The Optical Associate maintains merchandise presentation and the Optical sales floor by stocking, organizing, pricing, and securing merchandise; handling claims and returns; and identifying damaged or shrink-prone goods. The role receives and stocks Optical merchandise, maintains required paperwork and logs, and may handle hearing aid inventory and related sales or refunds. The associate operates POS hardware and processes member purchases, payments, returns, refunds, and exchanges according to applicable procedures. The associate sells Optical products and services by helping members make purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear and contact lens orders, and verifying prescription information. Duties include taking pupillary-distance and position-of-wear measurements for different lens types, inspecting finished eyewear, troubleshooting non-adapt issues, monitoring trial lens inventory, maintaining and calibrating equipment, and communicating with labs and optometrists about orders and product status. The role also educates members about eyewear care and supports contact lens insertion, removal, and hygiene guidance. As needed and under the guidance of a contracted or associate optometrist, the associate may perform pre-testing and record results. The role supports OD services and technology, schedules and confirms appointments, collects payments, processes applicable insurance claims and payments, and maintains records in compliance with HIPAA and company procedures. The associate completes required training and works toward applicable certification, registration, and licensure. The position includes teamwork, customer service, continuous improvement, ethical conduct, and compliance with company policies and applicable laws. The associate is expected to support colleagues, adapt to change, and contribute to a respectful and inclusive workplace.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including applicable age, qualification, registration, certification, or licensure requirements established by the Optical organization or state boards.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain an individual NPI number when required by state law.
In licensed or registered states, meet or be able to satisfy state-law requirements to become an apprentice optician and licensed optician.
In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours.
Complete applicable state licensure requirements and obtain optician licensure within three months of completing the minimum apprenticeship hours required by the state.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain Optical merchandise presentation by stocking, setting up, cleaning, organizing, signing, pricing, and securing merchandise; remove damaged goods.
Maintain the Optical sales floor in accordance with company procedures, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive and stock merchandise, maintain the Optical area, use equipment appropriately, and complete required paperwork, logs, and documentation.
As needed, receive, audit, and maintain hearing aid inventory and process related sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to the appropriate procedures.
Educate members on eyewear usage and care, and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for multiple lens types using manual and digital systems.
Perform frame adjustments and repairs and conduct final inspections of eyewear, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with labs and optometrists about job status, product updates, and expired-lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure Optical equipment is clean and calibrated.
Troubleshoot equipment failures and coordinate repairs.
As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results.
Support OD services and use new and existing technology; collect payments for doctor and telehealth services.
Schedule and confirm member appointments, follow applicable policies and laws, and maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye care materials.
Complete assigned virtual and hands-on training, including training needed to acquire and maintain applicable certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for an apprenticeship or permit within 60 days and ensure registration or certification does not lapse.
Lead and participate in teams by sharing resources, coordinating work, supporting colleagues, and helping ensure timelines and work quality.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes; monitor results and address improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; explain and model their application and assist management with addressing compliance issues.
Respect individual differences, build trusting team relationships, communicate positively, and help develop and recognize others.
Act with integrity, serve customers and members, strive for excellence, and support continuous improvement and change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes, subject to job classification, length of employment, and applicable terms.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.