Optical Associate, Non-Certified – Sam’s Club

Walmart•Indianapolis, IN

10d•$20 - $28•Onsite

About The Position

The Optical Associate supports the operation and presentation of the Sam’s Club Optical area, including stocking and organizing merchandise, maintaining displays and sales-floor standards, handling claims and returns, and processing member purchases and payments. The associate sells Optical products and services, helps members make purchasing decisions, educates them on eyewear use and care, and supports contact lens insertion, removal, and hygiene guidance. The role involves completing eyewear and contact lens orders; identifying and verifying prescription information; measuring pupillary distance and position of wear for different lens types; adjusting and repairing frames; inspecting completed eyewear; troubleshooting non-adapt issues; and communicating with laboratories and optometrists about orders and product updates. The associate monitors inventory, maintains and calibrates equipment, and coordinates repairs when equipment fails. As needed and under the guidance of an optometrist, the associate may perform pre-testing and record results, support OD services, collect payments, and schedule and confirm appointments. The associate maintains records in compliance with HIPAA and company procedures and, where applicable, processes insurance claims, payments, and chargebacks. The role requires completing assigned training and maintaining applicable certification, registration, or licensure. Associates are expected to collaborate with teams, support business processes and improvements, comply with company policies and ethical standards, and demonstrate the company’s values in service to members and coworkers. The position offers an hourly wage range of $20.00 to $28.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. The role is based at the Sam’s Club location at 5805 Rockville Road, Indianapolis, Indiana.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
Meet the requirements to work as an Optical Associate, including applicable minimum age, qualification, registration, certification, or licensure requirements.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain an NPI number as required by state law.
In licensed or registered states, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within 3 months of completing the state’s minimum apprenticeship hours.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink items.
Maintain the Optical sales floor in accordance with company policies, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damages.
Receive and stock Optical merchandise and complete required paperwork, logs, and documentation.
As needed, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through the POS system.
Operate registers and related hardware, process member purchases, and assist with payments, returns, refunds, and exchanges.
Educate members on eyewear use and care and support contact lens insertions, removals, and hygiene guidance.
Sell Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, and completing eyewear and contact lens orders.
Identify and verify prescription information and accurately measure pupillary distance and position of wear for various lens types using manual and digital systems.
Perform frame adjustments and repairs and complete final inspections of eyewear, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired-lens reordering.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As needed and under the guidance of a contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results.
Support OD services and collect payments for doctor or telehealth services.
Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process insurance claims and payments for doctor services where applicable, and process claims, payments, and chargebacks for eye-care materials.
Complete assigned virtual and hands-on training, including training needed to acquire and maintain required certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for apprenticeship or a work permit within 60 days and ensure registration or certification does not lapse.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting quality and timelines.
Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes; monitor results; and identify improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards, and assist management in addressing ethical and compliance issues.
Demonstrate the company’s values by respecting individuals, acting with integrity, serving members, and striving for excellence.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including PTO and/or PPTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
Performance-based bonus awards
Potential hourly premiums