Optical Associate, Non-Certified – Sam’s Club

Walmart • Fishkill, NY

13d • $29 - $37 • Onsite

About The Position

The Optical Associate supports sales, member service, inventory, and day-to-day operations in the Optical area. The role maintains merchandise presentation and sales-floor organization; receives, stocks, and secures merchandise; processes purchases, returns, refunds, and exchanges; and completes required paperwork and records. As needed, the associate also handles hearing-aid inventory and transactions through the POS system.

The associate educates members on eyewear use and care, supports contact lens insertion, removal, and hygiene guidance, and sells optical products and services. Duties include helping members choose products, measuring and adjusting frames and lenses, completing eyewear and contact lens orders, verifying prescription information, measuring pupillary distance and position of wear, inspecting and repairing eyewear, and troubleshooting adaptation concerns. The associate monitors trial lens inventory, maintains and calibrates optical equipment, coordinates equipment repairs, and communicates with laboratories and optometrists about orders and product updates. Under an optometrist’s guidance, the associate may perform pre-testing and record results, support OD services, and collect payments for doctor or telehealth services.

The position also schedules and confirms appointments, maintains HIPAA-compliant records, and processes applicable insurance claims, payments, and chargebacks. The associate completes required training and certification or licensure steps, maintains applicable registrations, and develops knowledge of eye anatomy and diagnostic testing. The role includes collaborating with coworkers, managers, customers, and business partners; supporting team performance and process improvements; and modeling company policies, ethics, and standards.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
• Meet requirements to work as an Optical associate, including applicable minimum-age, qualification, registration, certification, or licensure requirements.
• Obtain ABO certification within 15 months of hire or job entry.
• Be willing and able to work with a manager to register and maintain an NPI number when required by state law.
• In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
• In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months after completing minimum state apprenticeship hours.
• Work with members and support optical sales, order processing, equipment care, and applicable recordkeeping and compliance duties.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintain merchandise presentation by stocking, setting up, cleaning, organizing, signing, and pricing displays; remove damaged goods and secure fragile and high-shrink merchandise.
• Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damage.
• Receive and stock Optical merchandise; complete required paperwork, logs, and documentation while following company procedures and using equipment appropriately.
• As needed, receive, audit, and maintain hearing-aid inventory and process sales and refunds through the POS system.
• Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear usage and care and support contact lens insertion, removal, and hygiene guidance.
• Sell Optical products and services; assist with purchasing decisions, measure and adjust frames and lenses, complete orders, and identify and verify prescription information.
• Measure pupillary distance and position of wear for various lens types using manual and digital systems.
• Adjust and repair frames, inspect eyewear before dispensing, verify compound prism when applicable, and troubleshoot non-adaptation issues.
• Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is clean and calibrated.
• Communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
• Troubleshoot optical equipment failures and coordinate repairs.
• As needed and under an optometrist’s guidance, perform pre-testing and record results; support OD services and collect payments for doctor or telehealth services.
• Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
• Maintain and file HIPAA-compliant records and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
• Complete assigned virtual and hands-on training, including training needed to obtain and maintain applicable certifications and licenses.
• Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
• Where required by state regulations, register with the state board for an apprenticeship or permit within 60 days and prevent lapses in registration or certification.
• Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor results, and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and ethical standards; assist management in addressing ethical and compliance issues.
• Promote respect, integrity, customer service, teamwork, learning, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement leave, jury duty, and voting leave; PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and plan terms.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED