Optical Associate, Non-Certified – Sam’s Club

Walmart•Brownsville, TX

10d•$17 - $25•Onsite

About The Position

The Optical Associate supports the Optical area at Sam’s Club by maintaining merchandise and sales-floor presentation, receiving and stocking products, processing transactions and returns, and assisting members with optical purchases and services. The associate educates members on eyewear use and care and provides contact lens insertion, removal, and hygiene guidance. Duties include completing eyewear and contact lens orders; verifying prescriptions; measuring pupillary distance and position of wear; adjusting and repairing frames; inspecting eyewear; troubleshooting non-adapt issues; and communicating with laboratories and optometrists about orders and product updates. The role also includes monitoring trial lens inventory, maintaining and calibrating optical equipment, coordinating repairs, and collecting payments for doctor or telehealth services. As needed and under optometrist guidance, the associate may perform pre-testing and record results. Additional work includes scheduling and confirming appointments, maintaining HIPAA-compliant records, and processing applicable insurance claims and payments. The associate completes required training and certification or licensure, supports team development and process improvement, and models company policies, ethics, and values.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age, qualification, registration, certification, or licensure requirements established by the Optical organization or state boards.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain an individual NPI number when required by state law.
In licensed or registered states, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months after completing the state's minimum apprenticeship hours.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing products; and securing fragile and high-shrink merchandise.
Maintain the Optical sales floor by handling claims and returns, zoning, organizing merchandise, and identifying shrink and damages.
Receive, stock, audit as needed, and maintain merchandise and hearing aid inventory in the Optical area; complete required paperwork, logs, and documentation.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members about eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform frame adjustments and repairs and complete final eyewear inspections, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with laboratories and optometrists regarding job status, product updates, and expired lens reorders.
Monitor trial lens inventory and ensure optical equipment is clean and calibrated; troubleshoot equipment failures and coordinate repairs.
As needed and under the guidance of a contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results.
Support OD services and collect payments for doctor and telehealth services.
Schedule and confirm member visits in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures; request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
Complete assigned virtual and hands-on training, including training required to acquire and maintain applicable certifications and licenses.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for apprenticeship or a permit to work within 60 days and ensure registration or certification does not lapse.
Lead and participate in teams by sharing resources and information, determining needs and priorities, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes; analyze information, monitor progress, and identify improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards; guide others in applying them and assist management with addressing ethical and compliance issues.
Demonstrate company values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts and Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion through bachelor's degrees, as well as English Language Learning and short-form certificates.
Hourly wage range of $17.00 to $25.00; applicable premiums may range from $0.35 to $3.00 per hour.