Optical Associate, Non-Certified – Sam’s Club

Walmart•Indianapolis, IN

6d•Onsite

About The Position

The Optical Associate supports sales, operations, and member services in the Optical area at Sam’s Club. The role maintains merchandise presentation and inventory, operates point-of-sale equipment, and assists members with eyewear and contact lens purchases, orders, adjustments, repairs, and care. It includes taking optical measurements, inspecting eyewear, troubleshooting non-adapt issues, coordinating with laboratories and optometrists, and maintaining equipment and records. As needed and under the guidance of a contracted or associate optometrist, the associate may perform pre-testing and record results, support doctor and telehealth services, and process related appointments, payments, and insurance claims. The position requires completion of assigned training and obtaining applicable certification, registration, or licensure within the stated timelines. The associate also contributes to team coordination, process improvement, ethical compliance, and a respectful, customer-focused workplace. The hourly wage range is $20.00 to $28.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The position is based at the Sam’s Club location at 5805 Rockville Road, Indianapolis, Indiana.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical Associate, including applicable age, qualification, registration, certification, and licensure requirements.
Obtain ABO certification within 15 months of hire or job entry.
Be willing and able to work with a manager to register and maintain an NPI number when required by state law.
In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours.
Complete applicable state licensure requirements and obtain optician licensure within three months after completing the minimum state-required apprenticeship hours.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Stock, organize, clean, and maintain merchandise displays; remove damaged goods and correctly sign, price, and secure merchandise.
Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damage.
Receive and stock Optical merchandise and complete required paperwork, logs, and documentation; as needed, receive, audit, and maintain hearing aid inventory and process related sales and refunds.
Operate registers and related equipment and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear usage and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchases; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for multiple lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification; troubleshoot non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results; support OD services and use new and existing technology.
Collect payments for doctor and telehealth services; schedule and confirm appointments; maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process insurance claims and payments for doctor services where applicable, and for eye care materials; process applicable chargebacks.
Complete assigned virtual and hands-on training, including training required to acquire and maintain applicable certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for apprenticeship or a work permit within 60 days and ensure registration or certification does not lapse.
Lead and participate in teams by sharing resources and information, identifying member needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes; analyze information, monitor results, and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; explain and model compliant practices, use the Open Door Policy, and assist management with addressing ethical or compliance issues.
Respect individuals and foster belonging; build trusting relationships, communicate positively, and help develop and recognize teammates.
Act with integrity and accountability, serve members and customers, and pursue continuous improvement while supporting others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and plan terms.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility.
Performance-based bonus awards.
Potential hourly premiums for specified schedules, facilities, seasons, or work performed.