Optical Manager, Non-Certified – Sam’s Club

Walmart • Plano, TX

4d • $25 - $37 • Onsite

About The Position

The Optical Manager, Non-Certified leads the optical department at Sam’s Club, driving sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and analysis of sales and operational data. The role forecasts trends, aligns product assortments with member needs and local conditions, monitors competitors, and implements improvements to meet financial and business goals. It also represents the department in community outreach and cross-functional initiatives.

The manager ensures a high standard of member service and oversees eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, and related education under applicable optometric supervision. The role supports optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens documentation, and applicable payments. It maintains equipment readiness and calibration and coordinates troubleshooting, repairs, and communication with labs, suppliers, and optometrists.

The position leads, coaches, and develops the optical team through hiring, training, performance management, recognition, and credential development. It assigns work to support effective operations, supports certification and licensure pathways, and ensures apprentice opticians have sponsorship as required by state regulations. The manager also safeguards member information, maintains compliant documentation, enforces safety and optical requirements, monitors quality assurance and asset protection, and keeps the department audit-ready.

Sam’s Club offers competitive pay, performance-based bonus awards, and benefits. The posted hourly wage range is $24.50–$36.50, with possible premiums of $0.35–$3.00 per hour in specified circumstances. The actual hourly rate will meet or exceed the applicable local minimum wage.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
• Meet requirements to work as an Optical associate, including applicable minimum age, qualifications, registration, certification, and/or licensure requirements.
• Obtain ABO certification within 15 months.
• In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the applicable state-mandated training and licensure timeframe, whichever is longer.
• Maintain an NPI number and active state licensure when required by state regulations.
• Register and maintain Optician in Charge status when required by state regulations.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with member needs and local market conditions, monitor competitor pricing, and use data to improve revenue performance.
• Build department visibility through community outreach and represent the optical department in community and internal business initiatives.
• Set service standards and ensure prompt, accurate resolution of member concerns.
• Lead eyewear and contact lens consultations and oversee measurements, fittings, adjustments, repairs, inspections, and contact lens education under applicable optometric supervision.
• Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools.
• Oversee eyewear and contact lens order processing, trial lens inventory, equipment calibration and maintenance, and troubleshooting or repair coordination.
• Coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions, including troubleshooting non-adapt cases under applicable optometric supervision.
• Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and applicable payment collection.
• Promote use of optical technologies to improve accuracy, efficiency, and member experience.
• Lead, coach, hire, train, and develop associates; manage performance, recognize contributions, assign duties, and foster an inclusive, accountable team culture.
• Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship as required by state regulations.
• Protect confidential member information and maintain accurate documentation in compliance with HIPAA, optical regulations, company policies, and safety protocols.
• Analyze operational and performance reports, identify gaps, implement corrective actions, and maintain audit-ready standards.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, and quality assurance.
• Maintain optical equipment and work areas and ensure equipment readiness and cleanliness.
• Build relationships with stakeholders, identify business needs, implement processes and solutions, monitor results, and adapt to changing priorities.
• Model company policies, ethics, and values, and support associates in applying them in business processes.
• Promote belonging, teamwork, communication, mentoring, integrity, customer-first decisions, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid by Walmart.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED