Sales Manager (Pipeline)

Stanton Optical • Asheboro, NC

19h • Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand (Store) Manager in supervising and executing action plans to drive sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, partners with Clinical services and Lab Staff, and offers exposure to Senior Leadership. This is an on-site role at a store location; work hours are determined by business needs, and schedule flexibility is required.

The Sales Manager drives personal and store sales goals while delivering outstanding customer service. The position frequently supports Brand Manager duties and may act as Manager on Duty. Responsibilities span recruiting and developing talent, sales performance analysis, communication with the Support Center and Human Resources, and ensuring lab production and order-delivery commitments are met. The role also performs simple customer repairs and lens assembly and helps maintain lab standards and equipment reporting.

The listed starting wage is $16.00 per hour, plus bonuses and commissions; actual pay varies by state and store location. The position is part of a pipeline posting: applicants may be contacted when an opening matching their experience becomes available.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Ability to communicate effectively with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that commitment with others.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.
• Interest in learning and fostering innovation among the team.
• Ability to promote high work standards and empower others to have an entrepreneurial mentality.

Responsibilities

• Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
• Support Brand Manager duties, frequently acting as Manager on Duty.
• Support store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
• Build strong partnerships with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build a strong partnership with the Support Center and Human Resources.
• Ensure proper lab production so that “Now Service” and “Ready When Promised” commitments are achieved.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients to ensure full compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Two free eyeglasses each year with no dollar limit.
• Friends and Family discounts on products.
• Variable compensation opportunities and sales commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED