Operations Supervisor Jobs

About The Position

Requirements

• Bachelor’s degree and at least 1 year of experience collaborating on or leading team projects; or High School/GED and at least 4 years of such experience; or High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
• At least 1 year of experience assisting management with assigning work and responsibilities to coworkers and/or performing managerial tasks such as monitoring work or taking attendance.
• Experience using Microsoft Office suite.
• Willingness to work any shift.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience building and maintaining relationships within a team.

Nice To Haves

• Bachelor’s degree and at least 1 year of experience working in a distribution center or production environment.
• Experience indirectly managing team members, including coaching, mentoring, assisting with development and training, and assigning work or projects.
• Intermediate to advanced experience using Microsoft Office suite.
• Experience with SPC tracking, AS400, Sort View, or ISS.
• Experience in distribution, warehousing, or logistics.
• Experience analyzing operational reports.
• Experience in a LEAN manufacturing or logistics environment.

Responsibilities

• Supervise a group of Team Members in a designated Distribution Center functional area.
• Monitor team member productivity and work quality and manage performance through progress summaries, retraining, assessments, improvement plans, and disciplinary actions as needed.
• Mentor team members through on-the-job training and collaborate with the DC Trainer on new team member orientation and training checklists as applicable.
• Conduct 15-minute Observe, Coach, and Recognize (OCR) sessions as necessary.
• Recommend and assist in developing training curricula.
• Conduct Management by Walking Around (MBWA) to support safety, address concerns, communicate information, and enforce Distribution Center guidelines.
• Build team morale and engagement and encourage participation in workplace activities and events.
• Establish positive communication channels between cross-functional teams.
• Enter daily performance forecasts into the DC productivity/efficiency report and use and update system applications for operations and reporting.
• Use performance management, KPI, DC Balancing and Flow, and other applicable reports to manage daily functional area performance.
• Ensure compliance with Centers of Excellence standard operating procedures for applicable functional areas.
• Participate in continuous improvement, particularly LEAN initiatives, to improve processes and reduce waste.
• Work with management to measure performance compliance and direct appropriate actions involving team members and equipment.
• Maintain required records for team members, equipment, and KPIs under the supervisor’s responsibility.
• Participate in administrative activities, including defining resource needs and working within budget and staffing parameters.
• Assist with daily staffing needs, vacations, turnover monitoring, and volume monitoring for the department.
• Participate in handling team member concerns, including reporting, follow-up, investigation, and disciplinary processes.
• Promote a safe work environment and comply with company policies and government regulations concerning safety and environmental handling of products, packaging, and related items.
• Monitor inventory and merchandise movement accuracy through SIMS/AS-400 system applications.