Casino Operations Supervisor

Caesars Entertainment•Columbus, NE

About The Position

The Casino Operations Supervisor monitors and supervises the daily operations of Slots, Casino Beverage, and Table Games. The role oversees casino-floor activities to support an efficient, compliant, and profitable gaming environment and a favorable guest experience, while ensuring team members provide courteous, timely, and exceptional service. The supervisor coordinates shift workflows to meet business demands and customer-satisfaction goals, supports team-member development, and maintains the integrity of daily operations in accordance with regulatory requirements, internal controls, and company policies and procedures. The supervisor may perform slot attendant, beverage server, bartender, or bar-back duties during a shift as applicable, and assists Table Games as needed. The position requires flexible hours, including days, evenings, nights, weekends, and holidays, and work in a high-volume, fast-paced casino environment.

Requirements

High school diploma or GED required.
Must be at least 19 years of age to work in the casino.
Must be able to obtain and maintain a Nebraska Gaming License.
Excellent communication skills, including tact when dealing with difficult guests; ability to speak, read, write, and understand English.
Ability to respond calmly and make rational decisions in stressful situations involving co-workers, guests, and vendors.
Excellent interpersonal skills and organizational ability.
Proficiency in Excel, Word, PowerPoint, and Microsoft Outlook.
Ability to prioritize multiple projects and meet strict deadlines.
Ability to communicate appropriately with all departments and fellow team members.
Ability to listen and respond to visual and aural cues.
Proven supervisory and problem-solving skills, with the ability to exercise independent judgment within established policies.
Ability to uphold and demonstrate the highest level of integrity and recognize standards required by a regulated business.
Ability to push and pull up to 50 pounds and lift and carry objects up to 30 pounds.
Ability to bend, stoop, twist, reach, and kneel repetitively; walk and stand; and repetitively use hands, handle or feel objects, tools, or controls, and reach with hands and arms.
Ability to work from a standing position and/or walking motion for extended periods.
Ability to accurately perform assigned duties in a high-volume, fast-paced environment while meeting deadlines.
Ability to work with the public in a professional manner.

Nice To Haves

Bachelor’s degree or previous supervisory or leadership experience preferred.
Two years of experience in slot or beverage operations preferred.

Responsibilities

Support team-member development through training programs and established methods, procedures, and guidelines.
Monitor performance through ongoing inspection, evaluation, and analysis to maintain high service standards.
Build guest relations through visibility, soliciting feedback, and professionally responding to guest concerns to resolve issues.
Maintain communication between departments, promote teamwork, encourage employee ideas and feedback, and mentor and instruct team members.
Ensure the integrity of daily operations and compliance with regulatory requirements, internal controls, and policies and procedures.
Perform slot attendant, beverage server, bartender, or bar-back responsibilities throughout the shift, as applicable.
Assist Table Games as needed.
Become familiar with Caesars Brand programs, systems, promotions, and events.
Coordinate workflow during shifts to meet business demands and ensure customer satisfaction.
Present oneself as a credit to the Company and encourage others to do the same.
Perform other related and compatible duties as assigned.