CASINO OPERATIONS SUPERVISOR

Cactus Petes • Jackpot, NV

1d

About The Position

The Casino Operations Supervisor oversees casino-floor activity related to Slots and/or Table Games. The role verifies and authorizes jackpot payouts, supervises payout transactions and significant monetary exchanges, supports slot attendants and dealers, and assists casino patrons. The supervisor communicates pertinent information to the Casino Manager and coordinates regularly with departments such as Marketing, Security, and Surveillance.

The position includes operational and personnel responsibilities: assigning and reallocating staff based on business volume, covering shift managers as needed, overseeing key control and documentation, training staff on procedural and policy changes, completing performance appraisals, and contributing to staffing, scheduling, employee development, recognition, and performance management. The schedule is flexible and may include nights, weekends, holidays, and fluctuating days off.

Starting salary is $26.00, based on experience. PENN Entertainment describes its Total Rewards package as including wellness programs; specific benefits may vary by position. The posting specifically mentions day-one medical coverage, 401(k) matching, an annual performance bonus, and paid time off earned under local policy.

Requirements

• Two or more years of experience in a casino environment in Slots, Table Games, or slot performance.
• Proficient computer skills, including Microsoft Word, Excel, and Outlook.
• Excellent organizational and communication skills.
• Ability to write reports and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Intermediate-level competence in ambition, customer service, engagement, leadership, business reasoning, and emotional intelligence.
• Ability to work all shifts, including holidays, nights, and weekends, as business needs dictate.

Responsibilities

• Verify and authorize jackpot payouts.
• Support and assist slot attendants and dealers on the casino floor.
• Monitor the job performance of slot service specialists.
• Cover shifts for shift managers as needed.
• Assist casino patrons with general questions about the casino.
• Oversee activity on the casino floor related to Slots and/or Table Games.
• Communicate pertinent information to the Casino Manager.
• Observe, verify, and supervise payout transactions related to Slots and/or Table Games.
• Oversee significant monetary exchanges to ensure transactions are prompt and accurate.
• Complete daily personnel assignments and reassign personnel based on business volumes, including early outs and opening or closing games.
• Communicate on an ongoing basis with other departments, including Marketing, Security, and Surveillance.
• Complete performance appraisals for direct reports and provide direction to meet departmental standards and company goals.
• Adhere to departmental and company policies and procedures.
• Manage key control and related documentation.
• Train staff and communicate procedural changes, modifications, and new policies governing games added to the casino floor.
• Support staff development and training programs.
• Manage rewards and recognition efforts to maximize employee engagement.
• Evaluate team members and provide constructive performance feedback.
• Make staffing recommendations, including interviewing and hiring, and manage scheduling by planning, assigning, and directing work to meet business needs.
• Determine work procedures and expedite workflow.
• Manage employee performance through discipline, coaching, and counseling.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage; availability may vary by position.
• 401(k) matching; availability may vary by position.
• Annual performance bonus; availability may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed