Casino Supervisor

Westgate Resorts • Las Vegas, NV

3d • $25 - $25 • Onsite

About The Position

Table Games Supervisor oversees operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff. Directing requests for extraordinary services, investigating complaints/concerns, analyzing problems and advising proper authorities. Train and evaluate staff. Assist with developing new ideas and improve upon existing procedures and services.

Requirements

• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
• Ability to relate to all levels of management, employees and customers in verbal/written form.
• Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.
• Observe performance and encourage improvement.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Mathematical skills necessary to prepare forecasts, budgets, financial statements and perform calculations.
• Ability to access and input information using a moderately complex computer system.
• Listen & respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
• Minimum of 1 year casino experience in a supervisor role.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Responsibilities

• Oversees operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff.
• Directs requests for extraordinary services.
• Investigates complaints/concerns, analyzes problems and advises proper authorities.
• Trains and evaluates staff.
• Assists with developing new ideas and improving upon existing procedures and services.
• Assigns and instructs all personnel in details of work.
• Supervises all staff including selection, training, counseling and discipline.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED