Casino Operations Supervisor

Caesars Entertainment•Columbus, NE

About The Position

The Casino Operations Supervisor monitors and supervises the daily operations of Slots, Casino Beverage, and Table Games. The role oversees casino-floor activities to support efficient, compliant, and profitable gaming operations and to provide guests with a favorable gaming experience and courteous, timely, exceptional service. The supervisor develops and mentors team members, monitors their performance, builds guest relations, coordinates shift workflow, and maintains communication and teamwork among departments. The position is also responsible for the integrity of daily operations and compliance with regulatory requirements, internal controls, policies, and procedures. As needed, the supervisor performs slot attendant, beverage server, bartender, or bar-back duties and assists Table Games.

Requirements

Excellent communication skills, including tact when dealing with difficult guests; ability to speak, read, write, and understand English.
Ability to respond calmly and make rational decisions in stressful situations involving co-workers, guests, and vendors.
Excellent interpersonal skills and organizational ability.
Proficiency in Excel, Word, PowerPoint, and Microsoft Outlook.
Ability to prioritize multiple projects and meet strict deadlines.
High school diploma or GED required.
Must be at least 19 years of age to work in the casino.
Must be able to obtain and maintain a Nebraska Gaming License.
Ability to communicate appropriately with all departments and fellow team members.
Ability to listen and respond to visual and aural cues.
Proven supervisory and problem-solving skills, with the ability to exercise independent judgment within established policies.
Ability to uphold and demonstrate the highest level of integrity and recognize the standards required in a regulated business.
Ability to push and pull up to 50 pounds and lift and carry objects up to 30 pounds.
Ability to bend, stoop, twist, reach, and kneel repetitively; walk and stand; use hands repetitively; handle or feel objects, tools, or controls; and reach with hands and arms.
Ability to work from a standing position and/or walking motion for extended periods.
Ability to work flexible hours, including days, evenings, nights, weekends, and holidays.
Ability to accurately perform assigned duties in a high-volume, fast-paced environment while meeting deadlines.
Ability to work with the public in a professional manner.
Must be able to work in an environment with variable temperatures, bright flashing lights, and loud noise.

Nice To Haves

Bachelor’s degree or previous supervisory or leadership experience preferred.
Two years of experience in slot or beverage operations preferred.

Responsibilities

Support team-member development through training, established methods, procedures, and guidelines; monitor performance through ongoing inspection, evaluation, and analysis.
Build guest relations through visibility, soliciting feedback, and professionally resolving guest concerns.
Maintain communication between departments, promote teamwork, encourage employee ideas and feedback, and mentor and instruct team members.
Ensure the integrity of daily operations and compliance with regulatory requirements, internal controls, policies, and procedures.
Perform slot attendant, beverage server, bartender, or bar-back responsibilities throughout the shift as applicable.
Assist Table Games as needed.
Become familiar with Caesars brand programs, systems, promotions, and events.
Coordinate workflow during shifts to meet business demands and ensure customer satisfaction.
Represent the Company positively and encourage others to do the same.
Perform other related and compatible duties as assigned.