Casino Operations Assistant

Catalina Island Company • Casino, MN

3d • Onsite

About The Position

The Casino Operations Assistant supports the daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom. The role combines guest service and information with operational tasks, including guiding tours, selling tickets, providing technical assistance, stage management, guest control, skate rentals, concierge services, concession sales, and janitorial work. The assistant engages, informs, and entertains visitors through guided tours, activities, and informal interactions as they explore the historic building.

Requirements

• Must be at least 18 years old.
• Must obtain a California Food Handler certification before the start date.
• Must obtain California Responsible Beverage Server certification before the start date.
• Exceptional customer service skills.
• Passion for history and architecture.
• Attention to detail and commitment to providing accurate information.
• Basic math skills and ability to handle transactions accurately.
• Ability to work in a fast-paced environment and multitask effectively.
• Must be comfortable and able to stand for up to 6–8 hours per day.
• Must be able to lift up to 40 pounds.
• Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, and bending.
• Requires listening, hearing, and visual acuity; talking and hearing occur continuously while communicating with guests and management.

Responsibilities

• Operate the point-of-sale system to sell tickets for events and tours.
• Provide guests with pricing and schedule information.
• Handle cash and credit card transactions.
• Prepare and serve snacks, beverages, and other concession items according to health and safety guidelines.
• Maintain stock and restock items as needed.
• Keep work areas clean and organized and comply with food safety regulations.
• Greet guests and assist with inquiries or special requests.
• Address and resolve customer concerns promptly and professionally.
• Perform casino opening and closing duties.
• Operate lighting, sound, and projection equipment.
• Perform janitorial and housekeeping tasks.
• Lead visitors through the historic building and provide accurate, engaging information about its history and importance to Catalina Island.
• Learn facts, stories, and new findings related to the building and its surroundings.
• Answer visitor questions, provide context, and help ensure visitors feel welcomed and engaged.
• Perform other duties as assigned.

Benefits

• Optional shared employee housing for eligible employees at a subsidized rate, subject to availability and varying costs; employees pay a portion, typically through payroll deduction.
• Employee discounts and perks for restaurants, hotels, and activities.
• Upward mobility and growth opportunities.

What This Job Offers

• Education Level: No Education Listed