Sr. Analyst, Casino Operations

Royal Caribbean Cruises Ltd•Miami, FL

8d•Onsite

About The Position

Royal Caribbean International is hiring a full-time Senior Analyst, Casino Operations, based onsite at Royal Caribbean Group headquarters. Reporting to the Senior Manager, Casino Loyalty, this role provides customer service to business channels and supports day-to-day casino programs and other Onboard Revenue operations. The position supports a specific casino marketing vertical and onboard vendor accounts, operates autonomously with limited guidance, and may work across other departmental channels to develop a broader business perspective. Success is measured through process efficiency and quality assurance, delivery of services, VIP guest satisfaction, and growth of onboard vendor accounts. Building on the Specialist role, the Senior Analyst is expected to demonstrate proficiency in a casino marketing vertical or related area, understand the financial impact of operations, contribute to analytics, deliver consistent-quality work, and identify operational efficiencies. The role also supports Onboard Revenue strategic initiatives and projects, casino loyalty improvements, vendor relationships, reporting, forecasting, and financial planning. Travel to shipboard and land-based events may be required. The position supports a casino loyalty program that underpins a $2 billion gross gaming operation and onboard concessionaire accounts generating more than $200 million annually.

Requirements

Bachelor’s degree, preferably in Marketing or Hospitality.
At least 2 years of work experience in casino marketing, hospitality, or a related position.
Ability to create and develop materials within Microsoft Suite.
Ability to work in a fast-paced environment and prioritize accordingly.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to inspire and partner with a largely remote team around the world.
Ability to build relationships with decision-makers across onboard and shoreside operational areas and with external partners.
Creative, enthusiastic, proactive approach, with a willingness to exceed customer expectations and an eye for process improvement.
Knowledge of market research and sales promotions.
Ability to travel for 3–10 days at a time.
Ability to meet the role’s physical demands, with or without reasonable accommodation, including sitting, standing, writing, reviewing and typing reports, compiling data, operating a PC, communicating, listening, assessing information, moving around office locations, and lifting, pushing, pulling, or moving 10–15 pounds.
Visual ability for distant, close, and color vision, and ability to adjust focus.

Nice To Haves

Strong proficiency in Microsoft Suite is preferred.
Bachelor’s degree in Marketing or Hospitality is preferred.

Responsibilities

Analyze casino segment performance and recommend actions to improve results and guide strategic decisions.
Assist other areas of Casino Operations in support of business initiatives.
Work with partner departments to maintain the accuracy of the casino database.
Recommend improvements to the casino loyalty program and its offerings.
Support initiatives to create a dual-branded casino loyalty program.
Work with internal departments and external partners to finalize contracts and other agreements.
Establish, build, and maintain global relationships with assigned Royal Caribbean vendor accounts, including five retail accounts, one spa account, and a gym vendor.
Work with partners to review channels, products, pricing, promotions, and square-footage performance.
Support innovative ideas for new business development in Onboard Revenue.
Provide operational support to vessels across the Royal Caribbean fleet for areas overseen by the position.
Prepare fact-based written recommendations to improve efficiency and effectiveness.
Continue the execution of necessary reporting.
Support monthly forecast development as needed.
Travel to support shipboard and land-based events as needed.
Support the Onboard Revenue financial planning and strategy process.
Review and analyze business information and provide actionable recommendations.
Assist in generating KPIs for Onboard Revenue Casino Management.
Assist in creating, developing, and maintaining standard and ad hoc reports and dashboards.
Assist in creating and maintaining benchmark monthly and weekly reports for shoreside and shipboard operating groups.
Maintain the security and confidentiality of files, records, and lists.
Perform other job-related duties assigned by a supervisor or management.