Casino Cashier Operations Analyst

Turning Stone Enterprises•Verona, NY

About The Position

The Casino Cashier Operations Analyst leads projects and process improvements for Casino Cashier Operations, including drop and count and casino credit. The role coordinates with teams across the organization to identify opportunities, analyze processes and data, evaluate costs and benefits, and implement solutions from initial planning through staff training. It also supports annual budgeting and works with Information Technology/Innovations, Finance, and operational departments on reporting, system analysis, and productivity initiatives. The analyst independently manages projects within management-imposed timelines, communicates status and issues, defines user acceptance testing, and oversees revisions to internal controls, operating procedures, and regulatory provisions. The role develops and maintains policies and procedures, ensures operating and accounting control procedures remain current and compliant, and trains staff on process improvements. Travel between casino cashier centers and casino locations may be needed. The position requires strong leadership, organization, time management, analytical, communication, and problem-solving skills. An associate or bachelor's degree is preferred, though relevant work history may be considered in place of or in addition to a degree. Casino cashier management or supervisory experience is preferred; a strong understanding of casino cashier operations is required. The position offers a starting salary of $62,353.20 per year, with day or swing shifts available.

Requirements

Strong understanding of Casino Cashier Operations processes.
Very strong leadership skills and effectiveness working with senior organizational leadership and staff across the department.
Very strong time management skills.
Attention to detail and ability to work in a fast-paced environment.
Strong organizational and multitasking abilities, including managing simultaneous projects and assignments.
Ability and willingness to work flexible schedules when necessary.
Ability and willingness to travel between casino locations when necessary.
Experience leading large projects, leading and conducting meetings, reviewing contracts, developing work plans and agendas, coordinating resources to meet deadlines, and tracking staff contributions.
Strong computer and analytical skills, including proficiency with MS Word, Excel, and PowerPoint, and the listed software and systems: Insight Cash (CashTrac), LMS, CMP, SDS, Cage Module, Light N Wonder platforms, Infogenesis, Everi products, Glory Recycler software and hardware, NRT, and KeyWatcher software and hardware.
Excellent verbal and written communication skills.
Excellent problem-solving skills, including the ability to forecast and identify issues.
Ability to stand and walk for long periods and lift 11–20 pounds.
Associate or bachelor's degree preferred; a business-related field is preferred. Relevant work history may be considered in addition to or in place of a degree.

Nice To Haves

Casino Cashier Management or supervisory experience.
Prior involvement in system implementations and upgrades.
Associate or bachelor's degree, preferably in a business-related field.

Responsibilities

Drive processes needed to implement departmental and company projects and initiatives, including high-level projects.
Develop process improvement solutions for Casino Cashier Operations, including drop and count and casino credit.
Coordinate and implement reporting, systems analysis, and productivity projects with IT/Innovations, Finance, and other departments.
Conduct diagnostic analytics of current and future processes.
Prepare for and participate in departmental annual budgets.
Independently manage projects from initiation through implementation, meeting deadlines and communicating with management throughout.
Define and oversee user acceptance testing, revisions to internal controls and procedures, regulatory provisions, and related project matters.
Identify improvement opportunities, collect data, establish facts, draw conclusions, and determine potential financial benefits.
Help develop and implement strategies to increase department efficiency and cost-effectiveness.
Work with management and front-line staff to turn business problems and ideas into viable projects and solutions.
Coordinate with departments whose input is needed for project success.
Analyze the financial costs and benefits of process improvements.
Assess the upstream and downstream impacts of process changes on functions, systems, and related processes.
Lead process improvement projects and oversee improvement efforts.
Collaborate with O.N.E. IT/OIG/Innovations and other applicable departments to develop proposed solutions.
Coordinate projects that improve department or company productivity and operating costs through end-to-end process design and management.
Communicate project status, changes, and issues to team members and related departments.
Train staff on process improvements and prepare aligned policies, procedures, and training documents.
Coach staff one-on-one to reinforce skills and improve individual processes.
Develop and maintain policies and procedures for Casino Cashier Operations, including drop and count and casino credit.
Ensure General Operating Procedures and Internal Accounting and Control Procedures are current and compliant.
Ensure quality measurements and tools are implemented in projects and that Oneida Nation policies and procedures are followed.
Travel to and interact with the four casino cashier centers and casino locations as needed.